Not BMC's fault, ITSM is based on ITSP which was produced by a VAR (name withheld to protect the guilty).
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of ccrashh Sent: 20 March 2009 12:53 To: arslist@ARSLIST.ORG Subject: ITSM naming convention sucks BMC has to be kidding with their ITSM suite's naming convention...for instance: On the HPD:HelpDesk form, the Customer Search button (inexplicably called Contact Search even though it is under the Customer Information section) has several Active Links associated to it (31 or so). If you were to go to the list of active links and sort by name, the first one that appears is: HPD:INC:ContactSearch_120_GPn-G However, the first one that triggers is: HPD:INC:ContactSearch_Info_035_GetPersonInfo Which is 19th in the list of 31 Active Links. WTF. Why would anyone do things this way? How can any real Remedy ARS developer work with this crap without wanting to put his/her fist through the monitor? Here's a tip...fix the naming convention! For example: HPD-INC-CUS:SR-b035-GetPersonInfo ... HPD-INC-CUS:SR-b120-GPn-G --- of course, this should be renamed to something more explicit like: HPD-INC-CUS:SR-b120-CallGuide_CF (CF being an acronym for the ContactFound guide...which I would rename to HD-INC-CF:ContactFound) See, now this naming convention makes sense. Broken down it is the HPD module INC form (though, I would change this to HD probably to match the form's actual acronym) CUS (for Customer - so we know this has something to do with the Customer information on the form) SR - for Search (so if this were the Create button, I would use CR, and MD for Modify) b - for button (other abbreviations would be s = submit, m=modify, mc = menu choice, etc.) 035 or 120 - execution order GetPersonInfo - or other - description of the functionality (can be followed by things like -E for Error, or -G for a Goto, etc.) So, if I were to modify all the ALs accordingly, sorting by name gives us the Active Links in order of their functionality and execution order within that functionality. What BMC has provided is total crap...'natch. And my contract may require me to work on this...double sigh. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: RMI Solutions ARSlist: "Where the Answers Are"
