Try connecting to the mailbox the same way the server is (imap) -- do you see the attachments on the messages?
From: YHK <yozarsl...@gmail.com> To: arslist@ARSLIST.ORG Date: 04/15/2009 02:26 PM Subject: Re: Incoming Email Attachments Question (Non-template) Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Hello Tony, nothing there except some .eml files, none of the attachments that were sent with the email. Just checked the attchment size limit on that form and it is unlimited. Any settings on the email box configuration I maybe missing? Using IMAP4 for this particular incoming mailbox. Thank you! YHK On Wed, Apr 15, 2009 at 3:20 PM, Tony Worthington < tony.worthing...@kohls.com> wrote: ** Attachments do work... we do not have templates configured here and get the attachments on the tab. Take a look in the form AR System Email Attachments -- is there anything there? From: YHK <yozarsl...@gmail.com> To: arslist@ARSLIST.ORG Date: 04/15/2009 02:15 PM Subject: Incoming Email Attachments Question (Non-template) Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
