I'm no expert on mime encoding, but I suppose your email client might be doing a multipart/mixed (inline)
Open the .eml with a text editor and see what it contains - it will be the message, or the message and the attachment encoded. Try switching to a plain-text configuration (vs rich) and see if it makes a difference. Send an email from Outlook Express and... :-) MIME-version: 1.0 Content-type: multipart/mixed; boundary="frontier" This is a message with multiple parts in MIME format. --frontier Content-type: text/plain This is the body of the message. --frontier Content-type: application/octet-stream Content-transfer-encoding: base64 PGh0bWw+CiAgPGhlYWQ+CiAgPC9oZWFkPgogIDxib2R5PgogICAgPHA+VGhpcyBpcyB0aGUg Ym9keSBvZiB0aGUgbWVzc2FnZS48L3A+CiAgPC9ib2R5Pgo8L2h0bWw+Cg== --frontier-- From: YHK <yozarsl...@gmail.com> To: arslist@ARSLIST.ORG Date: 04/15/2009 02:50 PM Subject: Re: Incoming Email Attachments Question (Non-template) Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** Tony, was trying from my outlook the whole time and noticed all my incoming emails from my outlook had a single .eml attachment. For giggles, I forwarded one of the emails to my gmail account that had a single .doc file. Emailed it to the incoming mailbox in question and it DOES show the .doc attachment. Now I need to figure out why that incoming mailbox is creating a .eml file for my outlook emails.... On Wed, Apr 15, 2009 at 3:23 PM, Eli Schilling <eli.schill...@thecreek.com > wrote: ** The actual attachments are stored in an Email Attachment form and linked to the Email Message form by the Email Association form. You need to build workflow to collect the attachment from the Attachments form and move it into your Work Info record. From: Action Request System discussion list(ARSList) [mailto: arsl...@arslist.org] On Behalf Of YHK Sent: Wednesday, April 15, 2009 12:15 PM To: arslist@ARSLIST.ORG Subject: Incoming Email Attachments Question (Non-template) ** Hello all, I'm trying to setup where a customer can email an incoming mailbox I have configured on our remedy system. ARS7.1p03. The emails are to be received and processed to update the work info for the appropriate Incident, which I have all working now. However, customer's are allowed to email attachments on any update to the Incident. I assumed that the Attachments tab on the AR Email Messages form would contain that, but I just tested several emails to my inbox and no attachments were in the attachments table. Sent txt, doc and pdf in several test and none show any attachments. No errors in the email logs. I know BMC has this setup with their support, so it's got to be feasible. Can anyone tell me what I'm doing wrong or where the attachments go. Non-template incoming email, and incoming mailbox is not setup to parse and execute as it is strictly setup for customer email responses. Thank you in advance! YHK _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
