How do you allow the Mid Tier or Remedy client tool the ability to produce a 
report in a different format other than AR System or Crystal?
Do you have to add entries to the ReportType table with the configuration setup 
in a particular way?

I have always wondered if that is possible so that the Remedy system is not 
limited to interfacing with just Crystal for reporting.

Thanks
Peter Lammey
ESPN IT Client Architecture and Automation
860-766-4761

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 11:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

That's the only 'supported' method...but there are plenty of other options 
available if you are willing to step out of the box a bit.

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Ramey, Anne
Sent: Thursday, April 16, 2009 9:31 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

My understanding that reporting in the mid-tier was only available with Crystal.

Anne Ramey


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of LJ Longwing
Sent: Thursday, April 16, 2009 9:47 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

You could always try Jasper Reports...similar to Crystal but Java based and
free...:)

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Thursday, April 16, 2009 7:32 AM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

I had just looked up the price Crystal Reports 2008. Is that report writer tool 
you're talking about, or is there a different one.

The CR 2008 is $500 and the server version is $2500. I know that normally 
doesn't sound like very much money, but with things the way things are right 
now I would hate ask for anything.

If that is the cheapest solution then I guess I will have to request approval, 
but I wanted to be sure there wasn't something I was missing.

Thanks,

Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140


-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Wednesday, April 15, 2009 1:45 PM
To: arslist@ARSLIST.ORG
Subject: Re: Reporting/Printing Question

When you say you can't afford Crystal right now what do you mean?
Crystal Enterprise?  Or do you mean the CR Report Writer tool?


William Rentfrow
Principal Consultant, StrataCom Inc.
wrentf...@stratacominc.com
Corporate Website, www.stratacominc.com
715-410-8156 C

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Mayfield, Andy L.
Sent: Wednesday, April 15, 2009 1:14 PM
To: arslist@ARSLIST.ORG
Subject: Reporting/Printing Question

We currently have a form that allows you to print screen by pressing a button 
on the form. It works most of the time without problems, but sometimes it 
prints blank pages and you have to go back and try again.
>From what I've read the WUT is a little flakey when it comes to printing.

I would like to come up with a more reliable method of doing this. I thought I 
would try to have it create a report and print the report on the button press, 
but the output is pretty ugly and hard to read.  From what I can tell I have 
very little or no control of how it's displayed (fonts, spacing
etc..) using the canned reporting tool.

I know a lot of people use Crystal and I assume it affords lots of options, but 
unfortunately the money is not there right now to purchase it.

Anyone have any ideas?

Windows OS
MSSQL DB
ARS 7.1
XP users with 7.1 p5 WUT



Andy L. Mayfield
Protection & Control Technician Sr.
Alabama Power Company
Office: 205-226-1805
Cell: 205-288-9140
SoLinc: 10*19140

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