I would favor creating a new join form. I think your risk is a little lower if you do that rather than modifying the existing one. It's a bit more effort up front, but then you don't need to worry about your changes going away after you apply a patch, etc.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Dalton Sent: Friday, April 24, 2009 12:04 PM To: arslist@ARSLIST.ORG Subject: Create new or modify existing - which is better? Env: UNIX Solaris / Oracle / ARS 7.01 / ITSM 7.03 Hello, I received a request from our reporting person to create a join form between the main HPD Help Desk table and the Help Desk Assignment Log table for reporting purposes. I discovered that a join between those tables already exists (HPD:HelpDeskAssignmentLogJoin) but our reporting person needs a couple of fields added to meet her reporting requirement. So my question is: Should I create a whole new join - especially considering future upgrades of ITSM - OR should I just add a couple of new fields to the existing join and document my changes??? Also - If this was a filter I would just disable the existing filter - perform a "Save as" and create a new filter with a new name - but this is a join form and I thought perhaps it would not be as "cut-and-dry" as that. Please let me know what you think - your input would be greatly appreciated. Thanks, Robert Dalton _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
