Thanks for the reply David. -Guillaume
-----Original Message----- From: Action Request System discussion list(ARSList) on behalf of Easter, David Sent: Wed 05/06/09 4:03 PM To: arslist@ARSLIST.ORG Subject: Re: Does the Release Mgmt 7.5 User Guide exist ?? > Is there a user guide pdf for the Release Mgmt 7.5 (or 7.5.1) application? No. Release Management is not a product. It is a feature within the BMC Remedy Change Management application. Thus, all of the documentation can be found within the Change Management documentation. > Is there any plan to have a BMC Remedy Change Management 7.5.1 User's Guide ? No. Modifying the guides themselves is quite an involved and pricey endeavor - so other delivery vehicles like release notes, white papers or technical bulletins are used for minor changes to the documentation between full releases. When the next minor or major version of ITSM is released, the information will be folded into the User's Guide. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Guillaume Rheault Sent: Tuesday, May 05, 2009 8:45 PM To: arslist@ARSLIST.ORG Subject: Does the Release Mgmt 7.5 User Guide exist ?? ** Hopefully David Easter can answer these ones... - Is there a user guide pdf for the Release Mgmt 7.5 (or 7.5.1) application? I don't see any such document in the BMC support web site... If there is none currently available, will there be one in the near future? - The Change Mgmt 7.5.1 has a very significant new feature, i.e. the phase management added to the Task Mgmt. Is there any plan to have a BMC Remedy Change Management 7.5.1 User's Guide ? Or are the ITSM 7.5.1 release notes the only publicly available information on this new feature? Seems to me like a good idea to have a new 7.5.1 Change Mgmt user's guide, it is "cleaner". I guess my overall question is, as BMC releases new features of ITSM, it would be "normal" to expect that the ITSM applications user guides would be updated with the new functionality, even for minor releases (that contain significant new functionality) Thanks for any comments Guillaume _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
