That's the approach I would be taking but escalations internal to ITSM7 seem to cause contention. I've come up with a few threads already for stuff I don't want blocked and logically grouped similar to Rick's suggestion:
Our custom data feeds SYS:Action NTE Approval functions SLM Housekeeping (Alert cleanup, basically anything with a timed application-delete-entry etc) We don't use change or yet, so they're not included... And we are so behind on patches now and so customized that escalation pool will be a drop in the bucket for things to reapply. ;-) Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: strauss <stra...@unt.edu> To: arslist@ARSLIST.ORG Date: 05/07/2009 12:54 PM Subject: Re: ITSM7 escalation thread whitepaper? Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** I have not tried this yet, especially since it is just as well documented as the basic structure of server ports and queues for ITSM 7 (not well at all, and my detailed question about it posted here and on BMCDN on 23 Feb 09 went basically unanswered in both forums), but wouldn?t a logical approach be to define a second (or more) escalation thread, and then assign all custom escalations to Pool Number = 2. That way you don?t lose customization of thread pool to the OOTB escalations every time you apply an ITSM 7 patch. Basically, let the OOTB code default to thread 1, but put all custom escalations on a different thread. Just a thought as I labor to clean up after the changes imposed by applying ITSM 7 patch 008/009, which appear to have modified the design of entire functions that we had customized (for example, CTM:PeopleSearch). Christopher Strauss, Ph.D. Call Tracking Administration Manager University of North Texas Computing & IT Center http://itsm.unt.edu/ From: Action Request System discussion list(ARSList) [ mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: Thursday, May 07, 2009 12:34 PM To: arslist@ARSLIST.ORG Subject: Re: ITSM7 escalation thread whitepaper? I remember seeing something last year, Tony. The basics were to break up the threads either by application or by function. Rick Sent from my Verizon Wireless BlackBerry From: Tony Worthington Date: Thu, 7 May 2009 12:29:41 -0500 To: <arslist@ARSLIST.ORG> Subject: ITSM7 escalation thread whitepaper? A while back there was a discussion around moving various ITSM7 escalations to their own threads after the release of 7.1. Does anyone know if there was anything ever produced on this topic or if the escalations in ITSM7.5 were optimized by specifying a thread/pool? Thanks, Tony Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
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