One way to do this, is to get yourself a DSO licence. One other way could be the use of the Remedy API. Here is an extract from the DSO manual. You should be able to find a copy of the manual in your Software disk which was shipped to you. You can also download a copy from http://www.bmc.com/support/product-documentation Here is an extract from the manual ... Using the Distributed Server Option The Distributed Server Option has many uses. These include, but are not limited to:
! Transferring requests to the location at which they can be processed. For example, your company services office furniture. Desks are repaired in San Francisco, and chairs are repaired in Chicago. When someone in San Francisco creates a broken chair request, the request can be automatically transferred to a server in Chicago. If the request needs a specialists attention, for example, ripped upholstery, the request can be transferred to a different server that handles upholstery repairs. ! Transferring requests between regions in a 24-hour, seven-days-per-week customer support environment. You can configure the Distributed Server Option to automatically forward open problem requests to the next site at the close of the business day in the current region. For example, your company has customer support centers in San Francisco, Paris, and Tokyo. You can forward open requests from San Francisco to Tokyo at the end of the San Francisco business day, when it is early in Tokyos next business day. In turn, open requests can be forwarded from Tokyo to Paris at the end of the Tokyos business day. This approach helps alleviate down time. ! Creating a distributed knowledge base, so that problem-solving information is accessible from any location. For example, you can create filters or escalations that instruct the Distributed Server Option to forward requests closed on one server to all other servers in the environment. All servers have access to the problem-solving information and solutions contained in the closed requests. ! Archiving old requests. This feature is helpful if you have a server dedicated to archival functions in your environment. Closed requests can be sent to the archive server and stored in one place. Additionally, archiving closed requests frees up main servers for users who need access to the information for reports or other resource-intensive tasks. --- En date de : Ven 8.5.09, Zalaki, Suresh IN BOM SISL <suresh.zal...@siemens.com> a écrit : De: Zalaki, Suresh IN BOM SISL <suresh.zal...@siemens.com> Objet: Re: ARS and non-MS Office product À: arslist@ARSLIST.ORG Date: Vendredi 8 Mai 2009, 8h06 ** My question is 1: I have to make two remedy servers communicate 2: if there is a ticket raised in one remedy server it should be create entry in another server. 3: I have to create interface between two servers can you please suggest me the possible ways to achieve this Regards suresh From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of irina solarcuka Sent: Friday, May 08, 2009 10:46 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product ** Thank you. Regards, Irina 2009/5/7 Tanner, Doug <doug.tan...@compass-usa.com> ** Another prime case of people just quickly throwing crap questions out to the list in a very lazy manner. If you want some assistance, spend a little time with your question and details. Doug From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Dan Wangler Sent: Thursday, May 07, 2009 10:11 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product ** Are you just trying to send and receive email? Firebird is a pop3 email receiver. You can create an account on the same server where Firebird is pulling the information. Set up the Email engine for POP3 and set it up to access that new account. This is the way I am using it and it works great. Regards Dan Dan Wangler da...@swbell.com 972-979-1970 (Cell) http://www.linkedin.com/in/danwangler From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Reinfeldt Sent: Thursday, May 07, 2009 7:26 AM To: arslist@ARSLIST.ORG Subject: Re: ARS and non-MS Office product ** Irina, It would help to know what exactly you are hoping to achieve with the integration. That way, people might have other solutions to offer as well. Thanks, Matt R. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of irina solarcuka Sent: Thursday, May 07, 2009 6:09 AM To: arslist@ARSLIST.ORG Subject: ARS and non-MS Office product ** Hi, Does anybody know what to do to have the Remedy ARS working with Firebird , OpenOffice? Irina _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER Important! This message is intended for the above named person(s) only and is CONFIDENTIAL AND PROPRIETARY. If you are not the intended recipient of this e-mail and have received it in error, please immediately notify the sender by return email and then delete it from your mailbox. This message may be protected by the attorney-client privilege and/or work product doctrine. Accessing, copying, disseminating or re-using any of the information contained in this e-mail by anyone other than the intended recipient is strictly prohibited. Finally, you should check this email and any attachments for the presence of viruses, as the sender accepts no liability for any damage caused by any virus transmitted by this email. 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