This means there is a record or possibly records that are stuck in NTE:SYS-NT Process Control that are have the Individual Notifications set to "No". These records would get passed to Group NT Control as part of an escalation (Process thread 390603) and then deleted if successfully passed but there is one or many in particular that are not processing based on that error.
You may just want to delete the record for now or back it up to a .arx in case you think it would be needed. Its possible it occurred if you experienced a system outage at the time the record was generated. Thanks Peter Lammey ESPN IT Client Architecture and Automation 860-766-4761 ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Chowdhury, Tauf Sent: Tuesday, May 12, 2009 11:31 AM To: arslist@ARSLIST.ORG Subject: ITSM 7.0.3 - Incident/Change error message. ** All, I am seeing the following error repeatedly in arerror.log: 390603 : The value(s) for this entry violate a unique index that has been defined for this form : NTE:SYS-Group NT Control entry:NTG000000123574 fields: 1000000205 179 (ARERR 382) Those 2 fields are Ticket Request ID and Instance ID... Anyone see this before? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 ________________________________ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ Please consider the environment before printing this e-mail. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
