Yep. BMC defect SW00271646 To stop the error and push the record through, add a character to InstanceID.
Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: "Chowdhury, Tauf" <tauf.chowdh...@frx.com> To: arslist@ARSLIST.ORG Date: 05/12/2009 10:30 AM Subject: ITSM 7.0.3 - Incident/Change error message. Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** All, I am seeing the following error repeatedly in arerror.log: 390603 : The value(s) for this entry violate a unique index that has been defined for this form : NTE:SYS-Group NT Control entry:NTG000000123574 fields: 1000000205 179 (ARERR 382) Those 2 fields are Ticket Request ID and Instance ID? Anyone see this before? Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Informatics-Infrastructure Office: 631.858.7765 Mobile:646.483.2779 This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
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