There is a section in the install manual which details what needs to be changed.
p55 Modifying object properties for BMC Remedy Change Management If you are using BMC Analytics for BSM to report on BMC Remedy Change Management in a single sign-on environment, you must use the Designer tool to customize the ITSM universe by updating the properties of some of the objects in the ITSM universe. Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: Howard Richter <hbr4...@gmail.com> To: arslist@ARSLIST.ORG Date: 05/13/2009 03:06 PM Subject: Chaninging the URL in teh Analytics caned repoorts Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> ** All, I hope this note finds everyone well. I have an issue with the Analytics canned reports and the URL they in bed in the report. For example if you open the change report 03 (if forgot the title) and refresh it from my system (or any system other then the out of box data). The link created for the Change ID references a BMC server called svl-atrium-02.labs.bmc.com (? http://svl-atrium-02:8080/arsys/servlet/ViewFormServlet?form=CHG:Infrastructure%20Change&server=svl-atrium-02.labs.bmc.com&username=wh5678&pwd=fred&qual=%27Change%20ID*%2B%27%3D%22CRQ000000000003%22 ?) I have looked at all of the Analytics docs and am lost on how to change the reference to the BMC server to the in house one. Any ideas? -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
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