Yes, but if you do this and the Incident becomes low all the SLA's that have been met when the Incident was say High are now gone. I need the met ones to stay.
From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rohini Prasher Sent: Friday, May 29, 2009 1:38 AM To: arslist@ARSLIST.ORG Subject: Re: SLM Met ** Hi Tim, You can define custom qualification for SVT with "Priority"> 'Low'. Regards, Rohini Prasher ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Thursday, May 28, 2009 10:34 PM To: arslist@ARSLIST.ORG Subject: SLM Met Hi All, Trying to find out if there is a way to keep met/Missed SLA's. Even though the term and condition has changed, if any have been met/missed prior I want them to stay. If they are In Process then I understand them dropping off. Basically I have an SLA that applies to all priorities except one LOW. I don't want this SLA to get attached if the priority is LOW. Issue is when Ticket is set to Low. Anyone do anything like this. Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ DISCLAIMER: ----------------------------------------------------------------------------------------------------------------------- The contents of this e-mail and any attachment(s) are confidential and intended for the named recipient(s) only. It shall not attach any liability on the originator or HCL or its affiliates. Any views or opinions presented in this email are solely those of the author and may not necessarily reflect the opinions of HCL or its affiliates. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. If you have received this email in error please delete it and notify the sender immediately. Before opening any mail and attachments please check them for viruses and defect. ----------------------------------------------------------------------------------------------------------------------- _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
