No, I am installing with downloads from BMC Support. Usually the patch site.
Rick On Tue, Jun 2, 2009 at 2:06 PM, Steven Casey <casey.st...@gmail.com> wrote: > ** Rick, > Are you installing from a disc? Did you try copying to the HD and running > from there? I only mention this as I've seen similar errors when installing > from disc, not just Remedy but other apps as well. Don't know if it'll fix > it, but hey, might be worth a shot. hth > > On Tue, Jun 2, 2009 at 2:09 PM, Rick Cook <remedyr...@gmail.com> wrote: > >> ** >> I don't really expect any replies, but you never know. >> >> I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 >> server (Japanese OS and DB). >> >> I can get AR Server installed ok, installing first in English to get the >> metadata populated, then doing an Upgrade to include the Japanese. >> Rebooting after every step is a must. >> >> The problem is that I can't get past that. If I try to install CMDB 1.0 >> (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) >> doesn't get past the "Preparing Setup" screen before it terminates with a >> very cryptic, short, and unhelpful error message. It usually also corrupts >> the DB to the point where I have to re-install AR System before trying >> again. The same is true if I try to let Help Desk install the CMDB. >> >> *Here are the error details:* >> >> Error Code: -5009 : 0x80070006 >> Error Information: >> >Ctor\ObjectWrapper.cpp (389) >> >Kernel\Component.cpp (875) >> >Kernel\CABFile.cpp (263) >> >SetupDLL\SetupDLL.cpp (1611) >> PAPP:Remedy CMDB >> PVENDOR:Remedy (http://www.remedy.com) >> PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B >> $7.1.100.1248PAK >> @Windows Service Pack 2 (3790) IE 6.0.3790.3959 >> >> Has anyone seen this before? >> >> Rick >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ > > > > > -- > Best Regards, > > Steve Casey > 610 Lake Cypress Circle > Oldsmar, FL 34677 > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
