Rick, This appears to be a problem with the installer- here's a KB I found;
Mark Installing CMDB 1.1 on AR Server 7.0.01 Windows environment, installer is getting the following Error: Error Code: -5009 : 0x80070006 Error Information: >Ctor\ObjectWrapper.cpp (389) >Kernel\Component.cpp (875) >Kernel\CABFile.cpp (263) >SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 7.0.5730.11 Solution This is a known Install Shield error that can be resolved by running the .exe installer from a command line and adding a -wait switch. Example: "C:\Documents and Settings\Administrator\Desktop\xxx.exe" -wait See the following URL for more information: http://community.macrovision.com/showthread.php?p=384751 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Rick Cook Sent: 02 June 2009 19:10 To: arslist@ARSLIST.ORG Subject: Problem installing CMDB on Japanese server ** I don't really expect any replies, but you never know. I am attempting to install Help Desk 6.0 on a Japanese Win2k3/SQL2kSP4 server (Japanese OS and DB). I can get AR Server installed ok, installing first in English to get the metadata populated, then doing an Upgrade to include the Japanese. Rebooting after every step is a must. The problem is that I can't get past that. If I try to install CMDB 1.0 (any patch) or 1.1 (any patch), the install (running ObjectStore.exe) doesn't get past the "Preparing Setup" screen before it terminates with a very cryptic, short, and unhelpful error message. It usually also corrupts the DB to the point where I have to re-install AR System before trying again. The same is true if I try to let Help Desk install the CMDB. Here are the error details: Error Code: -5009 : 0x80070006 Error Information: >Ctor\ObjectWrapper.cpp (389) >Kernel\Component.cpp (875) >Kernel\CABFile.cpp (263) >SetupDLL\SetupDLL.cpp (1611) PAPP:Remedy CMDB PVENDOR:Remedy (http://www.remedy.com<http://www.remedy.com/>) PGUID:8CB6C0F0-9384-414A-B7A7-A3B8290ED12B $7.1.100.1248PAK @Windows Service Pack 2 (3790) IE 6.0.3790.3959 Has anyone seen this before? Rick _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
