Salah, Are you using multi-tenancy already for the company? If so you will probably be more limited in using that as an option. Also, you have to be sure that the ability to transfer between companies is uni-directional, so that the company with less options always transfers to the company with more. We ran into issues using multi-tenancy for actual company separation, so to do something as granular as you are asking for I think you will have no choice but to customize.
Perhaps you can use field 112 on the Product Catalog form and try to use that to limit the permission to various categorization records. However, that seems like it might be fairly risky. If I was faced with that choice, I'd tell my management to use a homegrown application instead. I imagine installing patches and maintaining that kind of customization could present issues. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Salah Himmo Sent: Wednesday, June 03, 2009 10:08 AM To: [email protected] Subject: Multi-Tenancy- Product Categorization segregation by Support group ** Hello, I am in a real dilemma here. Is there an easy way you can utilize Multi-Tenancy to allow support staff for 2 or more support groups within the same Company to have different sets of Product Categorizations? Basically if support person logs in, they only see Product Categorization that are for his support group only. There is a possibility that the ticket could belong to the other support group and needs to be transferred to that other group, What is the best way to handle that? If you ran into similar situation and was able to utilize out of the box ITSM functionality please share some insight. We are trying to avoid making a huge customization that could impact the Categorization function and limit our ability upgrade in the future. Thanks, Salah _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
