Hello, I am in a real dilemma here. Is there an easy way you can utilize Multi-Tenancy to allow support staff for 2 or more support groups within the same Company to have different sets of Product Categorizations?
Basically if support person logs in, they only see Product Categorization that are for his support group only. There is a possibility that the ticket could belong to the other support group and needs to be transferred to that other group, What is the best way to handle that? If you ran into similar situation and was able to utilize out of the box ITSM functionality please share some insight. We are trying to avoid making a huge customization that could impact the Categorization function and limit our ability upgrade in the future. Thanks, Salah _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
