Have you tried this from the User tool on a different machine? Could be a local machine cache issue.
Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of lee Sent: Tuesday, June 09, 2009 3:34 PM To: arslist@ARSLIST.ORG Subject: User tool and Service Request Management 2.1 expand box issue I can't find any info on this on developer network, bmc knowledge base or here. Has anyone encountered the issue in 7.1 patch 6 (or any patches) where the expand box doesn't work for some fields in Request Entry service reqeusts? It works in the web client but not the user tool. For example, Question #7 would be a multiline answer but clicking on the expand box won't bring up the text box. But in the web client it does. It happens on Question #3, #7 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
