Yes. Other users have tried also. Doesn't work anywhere from a user tool. I even tried User tool 7.5 and it doesn't work.
On Jun 9, 3:51 pm, "Chowdhury, Tauf" <tauf.chowdh...@frx.com> wrote: > Have you tried this from the User tool on a different machine? Could be a > local machine cache issue. > > Tauf Chowdhury > Analyst, Service Management > Office: 631.858.7765 > Mobile:646.483.2779 > > > > > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of lee > Sent: Tuesday, June 09, 2009 3:34 PM > To: arsl...@arslist.org > Subject: User tool and Service Request Management 2.1 expand box issue > > I can't find any info on this on developer network, bmc knowledge base > or here. > > Has anyone encountered the issue in 7.1 patch 6 (or any patches) where > the expand box doesn't work for some fields in Request Entry service > reqeusts? > It works in the web client but not the user tool. > > For example, Question #7 would be a multiline answer but clicking on > the expand box won't bring up the text box. > But in the web client it does. > > It happens on Question #3, #7 > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > ********************************************************************** > This e-mail and its attachments may contain Forest Laboratories, Inc. > proprietary information that is privileged, confidential or subject to > copyright belonging to Forest Laboratories, Inc. This e-mail is intended > solely for the use of the individual or entity to which it is addressed. If > you are not the intended recipient of this e-mail, or the employee or agent > responsible for delivering this e-mail to the intended recipient, you are > hereby notified that any dissemination, distribution, copying or action taken > in relation to the contents of and attachments to this e-mail is strictly > prohibited and may be unlawful. If you have received this e-mail in error, > please notify the sender immediately and permanently delete the original and > any copy of this e-mail and any printout. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"- > Hide quoted text - > > - Show quoted text - _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
