AIE instances have a specific name (allowing you to have more than one instance 
on a machine, etc.).  Are you sure that the configuration you’re trying to 
verify is pointed to that instance of AIE (i.e., the instance name is correct, 
etc.)?

Lyle

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Victor Olufowobi
Sent: Monday, June 15, 2009 1:12 PM
To: arslist@ARSLIST.ORG
Subject: AIE Problem

**

Hello Listers,

Here is the error message received while trying to verify Data Exchange for CI 
migration from an SQL Server source:

"Set fields active link running a process failed: Host Name REMEDY7. Can not 
connect to AIE Service. Please check if the instance is running. (ARERR 9281)"

The AIE service is definetely running and connection to the SQL Server source 
verified

Any suggestion to the causes of the problem?

Remedy system:

AR System 7.5.01 on W2k3 Enterprise

MS SQL Server 2005

Tomcat



Victor


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