Thanks Don!

2009/6/16 Savant, don...@dts <donald.sav...@dts.ca.gov>

> Yes sir, that is a bug, it should only have one entry.  I hadn't heard when
> it would be fixed but since you're on SRM 2.2 p003, I guess it's not fixed
> yet!
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) [mailto:
> arsl...@arslist.org] On Behalf Of Alberto Mel.
> Sent: Tuesday, June 16, 2009 9:31 AM
> To: arslist@ARSLIST.ORG
> Subject: Re: Attachments between Work Orders and Service Requests.
>
> --001485f1db5e64afc5046c79b45c
> Content-Type: text/plain; charset=ISO-8859-1
> Content-Transfer-Encoding: 7bit
>
> First, thank you very Much Don!,
>
> I can understand and it's ok, but now I can see that when I create a
> request
> with one attachment, it generates 2 entries in the Workinfo (of the
> workorder - WOI:Workinfo).
>
> Is this a bug?.
>
> Thanks again!.
>
> Alberto
>
> 2009/6/16 Savant, don...@dts <donald.sav...@dts.ca.gov>
>
> > The product is working as designed, it doesn't copy the attachment from
> the
> > SR because that wouldn't offer a normalized approach.  Imagine the
> redundant
> > space needed if your SR generated (10) work orders instead of just (1);
> the
> > attachment would be stored (11) times in the DB.
> >
> > Now they could offer a pointer to the SR attachment from the back office
> > entry Work Info, but it's just as easy to click the 'View Service
> Request'
> > link instead.
> >
> > - Don
> >
> > -----Original Message-----
> > From: Action Request System discussion list(ARSList) [mailto:
> > arsl...@arslist.org] On Behalf Of Alberto Mel.
> > Sent: Tuesday, June 16, 2009 9:07 AM
> > To: arslist@ARSLIST.ORG
> > Subject: Attachments between Work Orders and Service Requests.
> >
> > --001485f5af86e8e266046c795c6a
> > Content-Type: text/plain; charset=ISO-8859-1
> > Content-Transfer-Encoding: 7bit
> >
> > Hi all!
> >
> > I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with
> SRM
> > 2.2 (Patch 3).
> >
> > When I create a service Request from the Requester Console, with an
> > attachment field, it creates a work order that I've defined but if I
> create
> > a Service Request with one attachment, I can't see this attachment in the
> > WorkOrder that is created. So, if I attach a file when I create the
> Service
> > Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that
> > says that this workorder was created from the SRM application and 2 more,
> > with the same text (Attach of a new Request, I've translate it into
> > english,
> > our server ins in spanish) but with no attach.
> >
> > Any body knows why?.
> >
> > Thank you very much.
> >
> >
> >
> _______________________________________________________________________________
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>
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> <sponsor%253armisoluti...@verizon.net>>ARSlist:
> "Where the Answers Are"
> >
> > --001485f5af86e8e266046c795c6a
> > Content-Type: text/html; charset=ISO-8859-1
> > Content-Transfer-Encoding: quoted-printable
> >
> > **
> > Hi all!<br><br>I have a problem with SRM.2.2. I have installed ITSM 7.1
> > (Pa=
> > tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service Request
> from
> > =
> > the Requester Console, with an attachment field, it creates a work order
> > th=
> > at I&#39;ve defined but if I create=A0 a Service Request with one
> > attachmen=
> > t, I can&#39;t see this attachment in the WorkOrder that is created. So,
> > if=
> >  I attach a file when I create the Service Request, I have 3 ticketcs on
> > fo=
> > rm WOI:Workinfo, one withe the text that says that this workorder was
> > creat=
> > ed from the SRM application and 2 more, with the same text (Attach of a
> > new=
> >  Request, I&#39;ve translate it into english, our server ins in spanish)
> > bu=
> > t with no attach.<br>
> >
> > <br>Any body knows why?.<br><br>Thank you very much.<br>
> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> > Are"_
> >
> > --001485f5af86e8e266046c795c6a--
> >
> >
> >
> _______________________________________________________________________________
> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> > Platinum 
> > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>
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> <sponsor%253armisoluti...@verizon.net>>ARSlist:
> "Where the Answers Are"
> >
>
>
> _______________________________________________________________________________
> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
> Platinum 
> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: 
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>
> --001485f1db5e64afc5046c79b45c
> Content-Type: text/html; charset=ISO-8859-1
> Content-Transfer-Encoding: quoted-printable
>
> **
> First, thank you very Much Don!,<br><br>I can understand and it&#39;s ok,
> b=
> ut now I can see that when I create a request with one attachment, it
> gener=
> ates 2 entries in the Workinfo (of the workorder - WOI:Workinfo).<br><br>
> Is this a bug?.<br><br>Thanks again!.<br><br>Alberto<br><br><div
> class=3D"g=
> mail_quote">2009/6/16 Savant, don...@dts <span dir=3D"ltr">&lt;<a
> href=3D"m=
> ailto:donald.sav...@dts.ca.gov <ailto%3adonald.sav...@dts.ca.gov>">
> donald.sav...@dts.ca.gov</a>&gt;</span><br>=
> <blockquote class=3D"gmail_quote" style=3D"border-left: 1px solid rgb(204,
> =
> 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
> The product is working as designed, it doesn&#39;t copy the attachment
> from=
>  the SR because that wouldn&#39;t offer a normalized approach. =A0Imagine
> t=
> he redundant space needed if your SR generated (10) work orders instead of
> =
> just (1); the attachment would be stored (11) times in the DB.<br>
>
> <br>
> Now they could offer a pointer to the SR attachment from the back office
> en=
> try Work Info, but it&#39;s just as easy to click the &#39;View Service
> Req=
> uest&#39; link instead.<br>
> <br>
> - Don<br>
> <div><div></div><div class=3D"h5"><br>
> -----Original Message-----<br>
> From: Action Request System discussion list(ARSList) [mailto:<a
> href=3D"mai=
> lto:arslist@ARSLIST.ORG <lto%3aarsl...@arslist.org>">arslist@ARSLIST.ORG</a>]
> On Behalf Of Alberto Mel.=
> <br>
> Sent: Tuesday, June 16, 2009 9:07 AM<br>
> To: <a href=3D"mailto:arslist@ARSLIST.ORG";>arslist@ARSLIST.ORG</a><br>
> Subject: Attachments between Work Orders and Service Requests.<br>
> <br>
> --001485f5af86e8e266046c795c6a<br>
> Content-Type: text/plain; charset=3DISO-8859-1<br>
> Content-Transfer-Encoding: 7bit<br>
> <br>
> Hi all!<br>
> <br>
> I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with
> SRM=
> <br>
> 2.2 (Patch 3).<br>
> <br>
> When I create a service Request from the Requester Console, with an<br>
> attachment field, it creates a work order that I&#39;ve defined but if I
> cr=
> eate<br>
> a Service Request with one attachment, I can&#39;t see this attachment in
> t=
> he<br>
> WorkOrder that is created. So, if I attach a file when I create the
> Service=
> <br>
> Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text
> that<br=
> >
> says that this workorder was created from the SRM application and 2
> more,<b=
> r>
> with the same text (Attach of a new Request, I&#39;ve translate it into
> eng=
> lish,<br>
> our server ins in spanish) but with no attach.<br>
> <br>
> Any body knows why?.<br>
> <br>
> Thank you very much.<br>
> <br>
>
> </div></div>_______________________________________________________________=
> ________________<br>
> UNSUBSCRIBE or access ARSlist Archives at <a href=3D"
> http://www.arslist.org=
> " target=3D"_blank">www.arslist.org</a><br>
> Platinum <a 
> href=3D"mailto:sponsor%3armisoluti...@verizon.net<sponsor%253armisoluti...@verizon.net>
> ">Sponsor:rmis=
> oluti...@verizon.net</a> ARSlist: &quot;Where the Answers Are&quot;<br>
> <br>
> --001485f5af86e8e266046c795c6a<br>
> Content-Type: text/html; charset=3DISO-8859-1<br>
> Content-Transfer-Encoding: quoted-printable<br>
> <br>
> **<br>
> Hi all!&lt;br&gt;&lt;br&gt;I have a problem with SRM.2.2. I have installed
> =
> ITSM 7.1 (Pa=3D<br>
> tch 6) with SRM 2.2 (Patch 3).&lt;br&gt;&lt;br&gt;When I create a service
> R=
> equest from =3D<br>
> the Requester Console, with an attachment field, it creates a work order
> th=
> =3D<br>
> at I&amp;#39;ve defined but if I create=3DA0 a Service Request with one
> att=
> achmen=3D<br>
> t, I can&amp;#39;t see this attachment in the WorkOrder that is created.
> So=
> , if=3D<br>
> =A0I attach a file when I create the Service Request, I have 3 ticketcs on
> =
> fo=3D<br>
> rm WOI:Workinfo, one withe the text that says that this workorder was
> creat=
> =3D<br>
> <div class=3D"im">ed from the SRM application and 2 more, with the same
> tex=
> t (Attach of a new=3D<br>
> </div>=A0Request, I&amp;#39;ve translate it into english, our server ins
> in=
>  spanish) bu=3D<br>
> t with no attach.&lt;br&gt;<br>
> <br>
> &lt;br&gt;Any body knows why?.&lt;br&gt;&lt;br&gt;Thank you very
> much.&lt;b=
> r&gt;<br>
> _Platinum Sponsor: <a href=3D"mailto:rmisoluti...@verizon.net
> ">rmisolutions=
> @verizon.net</a> ARSlist: &quot;Where the Answers Are&quot;_<br>
> <br>
> --001485f5af86e8e266046c795c6a--<br>
> <br>
>
> ___________________________________________________________________________=
> ____<br>
> UNSUBSCRIBE or access ARSlist Archives at <a href=3D"
> http://www.arslist.org=
> " target=3D"_blank">www.arslist.org</a><br>
> Platinum <a 
> href=3D"mailto:sponsor%3armisoluti...@verizon.net<sponsor%253armisoluti...@verizon.net>
> ">Sponsor:rmis=
> oluti...@verizon.net</a> ARSlist: &quot;Where the Answers Are&quot;<br>
> </blockquote></div><br>
> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers
> Are"_
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> --001485f1db5e64afc5046c79b45c--
>
>
> _______________________________________________________________________________
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