Thanks Don! 2009/6/16 Savant, don...@dts <donald.sav...@dts.ca.gov>
> Yes sir, that is a bug, it should only have one entry. I hadn't heard when > it would be fixed but since you're on SRM 2.2 p003, I guess it's not fixed > yet! > > -----Original Message----- > From: Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] On Behalf Of Alberto Mel. > Sent: Tuesday, June 16, 2009 9:31 AM > To: arslist@ARSLIST.ORG > Subject: Re: Attachments between Work Orders and Service Requests. > > --001485f1db5e64afc5046c79b45c > Content-Type: text/plain; charset=ISO-8859-1 > Content-Transfer-Encoding: 7bit > > First, thank you very Much Don!, > > I can understand and it's ok, but now I can see that when I create a > request > with one attachment, it generates 2 entries in the Workinfo (of the > workorder - WOI:Workinfo). > > Is this a bug?. > > Thanks again!. > > Alberto > > 2009/6/16 Savant, don...@dts <donald.sav...@dts.ca.gov> > > > The product is working as designed, it doesn't copy the attachment from > the > > SR because that wouldn't offer a normalized approach. Imagine the > redundant > > space needed if your SR generated (10) work orders instead of just (1); > the > > attachment would be stored (11) times in the DB. > > > > Now they could offer a pointer to the SR attachment from the back office > > entry Work Info, but it's just as easy to click the 'View Service > Request' > > link instead. > > > > - Don > > > > -----Original Message----- > > From: Action Request System discussion list(ARSList) [mailto: > > arsl...@arslist.org] On Behalf Of Alberto Mel. > > Sent: Tuesday, June 16, 2009 9:07 AM > > To: arslist@ARSLIST.ORG > > Subject: Attachments between Work Orders and Service Requests. > > > > --001485f5af86e8e266046c795c6a > > Content-Type: text/plain; charset=ISO-8859-1 > > Content-Transfer-Encoding: 7bit > > > > Hi all! > > > > I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with > SRM > > 2.2 (Patch 3). > > > > When I create a service Request from the Requester Console, with an > > attachment field, it creates a work order that I've defined but if I > create > > a Service Request with one attachment, I can't see this attachment in the > > WorkOrder that is created. So, if I attach a file when I create the > Service > > Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text that > > says that this workorder was created from the SRM application and 2 more, > > with the same text (Attach of a new Request, I've translate it into > > english, > > our server ins in spanish) but with no attach. > > > > Any body knows why?. > > > > Thank you very much. > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net> > <sponsor%3armisoluti...@verizon.net > <sponsor%253armisoluti...@verizon.net>>ARSlist: > "Where the Answers Are" > > > > --001485f5af86e8e266046c795c6a > > Content-Type: text/html; charset=ISO-8859-1 > > Content-Transfer-Encoding: quoted-printable > > > > ** > > Hi all!<br><br>I have a problem with SRM.2.2. I have installed ITSM 7.1 > > (Pa= > > tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service Request > from > > = > > the Requester Console, with an attachment field, it creates a work order > > th= > > at I've defined but if I create=A0 a Service Request with one > > attachmen= > > t, I can't see this attachment in the WorkOrder that is created. So, > > if= > > I attach a file when I create the Service Request, I have 3 ticketcs on > > fo= > > rm WOI:Workinfo, one withe the text that says that this workorder was > > creat= > > ed from the SRM application and 2 more, with the same text (Attach of a > > new= > > Request, I've translate it into english, our server ins in spanish) > > bu= > > t with no attach.<br> > > > > <br>Any body knows why?.<br><br>Thank you very much.<br> > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > > > --001485f5af86e8e266046c795c6a-- > > > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > Platinum > > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net> > <sponsor%3armisoluti...@verizon.net > <sponsor%253armisoluti...@verizon.net>>ARSlist: > "Where the Answers Are" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > --001485f1db5e64afc5046c79b45c > Content-Type: text/html; charset=ISO-8859-1 > Content-Transfer-Encoding: quoted-printable > > ** > First, thank you very Much Don!,<br><br>I can understand and it's ok, > b= > ut now I can see that when I create a request with one attachment, it > gener= > ates 2 entries in the Workinfo (of the workorder - WOI:Workinfo).<br><br> > Is this a bug?.<br><br>Thanks again!.<br><br>Alberto<br><br><div > class=3D"g= > mail_quote">2009/6/16 Savant, don...@dts <span dir=3D"ltr"><<a > href=3D"m= > ailto:donald.sav...@dts.ca.gov <ailto%3adonald.sav...@dts.ca.gov>"> > donald.sav...@dts.ca.gov</a>></span><br>= > <blockquote class=3D"gmail_quote" style=3D"border-left: 1px solid rgb(204, > = > 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;"> > The product is working as designed, it doesn't copy the attachment > from= > the SR because that wouldn't offer a normalized approach. =A0Imagine > t= > he redundant space needed if your SR generated (10) work orders instead of > = > just (1); the attachment would be stored (11) times in the DB.<br> > > <br> > Now they could offer a pointer to the SR attachment from the back office > en= > try Work Info, but it's just as easy to click the 'View Service > Req= > uest' link instead.<br> > <br> > - Don<br> > <div><div></div><div class=3D"h5"><br> > -----Original Message-----<br> > From: Action Request System discussion list(ARSList) [mailto:<a > href=3D"mai= > lto:arslist@ARSLIST.ORG <lto%3aarsl...@arslist.org>">arslist@ARSLIST.ORG</a>] > On Behalf Of Alberto Mel.= > <br> > Sent: Tuesday, June 16, 2009 9:07 AM<br> > To: <a href=3D"mailto:arslist@ARSLIST.ORG";>arslist@ARSLIST.ORG</a><br> > Subject: Attachments between Work Orders and Service Requests.<br> > <br> > --001485f5af86e8e266046c795c6a<br> > Content-Type: text/plain; charset=3DISO-8859-1<br> > Content-Transfer-Encoding: 7bit<br> > <br> > Hi all!<br> > <br> > I have a problem with SRM.2.2. I have installed ITSM 7.1 (Patch 6) with > SRM= > <br> > 2.2 (Patch 3).<br> > <br> > When I create a service Request from the Requester Console, with an<br> > attachment field, it creates a work order that I've defined but if I > cr= > eate<br> > a Service Request with one attachment, I can't see this attachment in > t= > he<br> > WorkOrder that is created. So, if I attach a file when I create the > Service= > <br> > Request, I have 3 ticketcs on form WOI:Workinfo, one withe the text > that<br= > > > says that this workorder was created from the SRM application and 2 > more,<b= > r> > with the same text (Attach of a new Request, I've translate it into > eng= > lish,<br> > our server ins in spanish) but with no attach.<br> > <br> > Any body knows why?.<br> > <br> > Thank you very much.<br> > <br> > > </div></div>_______________________________________________________________= > ________________<br> > UNSUBSCRIBE or access ARSlist Archives at <a href=3D" > http://www.arslist.org= > " target=3D"_blank">www.arslist.org</a><br> > Platinum <a > href=3D"mailto:sponsor%3armisoluti...@verizon.net<sponsor%253armisoluti...@verizon.net> > ">Sponsor:rmis= > oluti...@verizon.net</a> ARSlist: "Where the Answers Are"<br> > <br> > --001485f5af86e8e266046c795c6a<br> > Content-Type: text/html; charset=3DISO-8859-1<br> > Content-Transfer-Encoding: quoted-printable<br> > <br> > **<br> > Hi all!<br><br>I have a problem with SRM.2.2. I have installed > = > ITSM 7.1 (Pa=3D<br> > tch 6) with SRM 2.2 (Patch 3).<br><br>When I create a service > R= > equest from =3D<br> > the Requester Console, with an attachment field, it creates a work order > th= > =3D<br> > at I&#39;ve defined but if I create=3DA0 a Service Request with one > att= > achmen=3D<br> > t, I can&#39;t see this attachment in the WorkOrder that is created. > So= > , if=3D<br> > =A0I attach a file when I create the Service Request, I have 3 ticketcs on > = > fo=3D<br> > rm WOI:Workinfo, one withe the text that says that this workorder was > creat= > =3D<br> > <div class=3D"im">ed from the SRM application and 2 more, with the same > tex= > t (Attach of a new=3D<br> > </div>=A0Request, I&#39;ve translate it into english, our server ins > in= > spanish) bu=3D<br> > t with no attach.<br><br> > <br> > <br>Any body knows why?.<br><br>Thank you very > much.<b= > r><br> > _Platinum Sponsor: <a href=3D"mailto:rmisoluti...@verizon.net > ">rmisolutions= > @verizon.net</a> ARSlist: "Where the Answers Are"_<br> > <br> > --001485f5af86e8e266046c795c6a--<br> > <br> > > ___________________________________________________________________________= > ____<br> > UNSUBSCRIBE or access ARSlist Archives at <a href=3D" > http://www.arslist.org= > " target=3D"_blank">www.arslist.org</a><br> > Platinum <a > href=3D"mailto:sponsor%3armisoluti...@verizon.net<sponsor%253armisoluti...@verizon.net> > ">Sponsor:rmis= > oluti...@verizon.net</a> ARSlist: "Where the Answers Are"<br> > </blockquote></div><br> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > --001485f1db5e64afc5046c79b45c-- > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
