It sounds like you are looking into making the Requester console work
the way you want....
Keep in mind - the more you customize it -- the worse your next
upgrade will be.
So -- don't customize ITSM -- configure Kinetic Request
Kinetic Request is the most configurable/flexible/powerful request
system built on BMC ARS.
FYI -- works with ARS 7.5 all the way down to ARS 6.0 *** AND ANY
APPLICATION EVER WRITTEN ON ARS (purchased or custom written).
http://www.kineticdata.com/Products/KineticRequest
-John
On Jun 24, 2009, at 9:25 AM, Scott Fluegge wrote:
**
All,
I lied when I said I had 2 issues. I forgot one.
We are looking to implement the requester console. Problem is, the
two tier Q/A that is out of the box won’t work. We need 3. My Admin
was able to add the three and it looks great. Only issue is now when
you select save, no incident is created. In looking at the actions
behind the save button it is daunting. I am not sure where to even
start!
Any suggestions?
Thanks,
Scott
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--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com
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