Mark,

 

There's not a defined "good answer", which is why you may be searching
still. J  It is really dependent on your particular environment and system
usage.  Personally, I would do a couple of things:

1)      Enable thread logging.  Then, when your arserver restarts, watch how
long it takes for all of your threads to get started up. there will be 6
fast and 6 list right out the door, but do the other 9 start up right after
that?  During a period of peak usage?  Do all 15 get started?

2)      Take samples (I usually try for 30 minutes at a time) of your API
and SQL logs during various periods during the day (high and low usage
times), and run them through the AR Log Analyzer script you can find on the
developer community site.  That will allow you to see how the threads are
being utilized during those windows. so, how long are the threads idle?  Are
the calls evenly distributed? Etc.  Lots of good information there.

3)      Review the need for private threads.  This would be for reporters,
etc.

 

It's never been an exact science, and I believe that Doug M. has made a
couple posts in the past that state something to that effect (he may come
out and slap me for that. J, but I do seem to recall the KISS methodology of
adding a thread at a time until everything is performing well.)

 

Good luck,

 

Matt

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Brittain, Mark
Sent: Tuesday, June 30, 2009 1:36 PM
To: [email protected]
Subject: Advice on Threads

 

** 

Hi Everyone,

 

I am hoping to get some advice on the right number of threads. I have read
the book and taken the PT&T class and have never gotten a good answer on
what the right number would be.

 

I have about 600 users, of which 120-150 are logged on at any given time.
The threads are set up like this (thread - min/max).

 

Admin - 1/1

Fast - 6/15

List - 6/20

 

ARS 6.3, patch 20, Oracle 9.2

 

Thanks

Mark

____________________________________________
Mark Brittain 
Remedy Developer 
NaviSite 
[email protected] 
(315) 453-2912 x5418 (Phone)

(315) 317.2897 (Cell) 

 

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