What version/patch of RKM are you using? Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 jennifer.me...@its.nc.gov http://its.state.nc.us
E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of kevkenn Sent: Wednesday, July 01, 2009 1:57 PM To: arslist@ARSLIST.ORG Subject: RKM - Multi-tenancy Issue Has anyone seen a problem with Multi-Tenancy in RKM? When Multi-Tenancy is set to Remedy via the KMS_Config.xml file we are seeing an issue with viewing update requests properly (ie - being able to open an update request and add comments, complete or reject the update request)We can see the list of all update requests and the name of the update requester under each one, but when we open the document and click the Update Requests tab, it doesnt show anything. When we turn this Multi-Tenancy option to false then we CAN edit update requests properly. Any ideas? Thanks! Were running RKM 7.2 Patch 2 (Hotfix) RKM is installed on a mid tier server running with Apache 5.5.27 Remedy 7.1 Patch 6 Oracle (10) DB on remote database -- View this message in context: http://www.nabble.com/RKM---Multi-tenancy-Issue-tp24293067p24293067.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Email correspondence to and from this sender is subject to the N.C. Public Records Law and may be disclosed to third parties. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
