I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM 2.2 on ARS 7.5 with SRM working as a standalone so far (no integrations with ITSP as yet). I didn't have any problems except for patch 3 (which basically fixes stuff with ITSM anyways) which was looking for ITSM and not finding it and hence I had a problem with installing Patch 3. Remedy support told me that since I wasn't using ITSM I didn't need patch 3 anyways so do not install it was my solution I got from them.
What patch of SRM were you trying to install? I didn't have any problems with 1 and 2 of SRM 2.2 with ITSP 4.x Joe ________________________________ From: Howard Richter <hbr4...@gmail.com> To: arslist@ARSLIST.ORG Sent: Sunday, July 12, 2009 8:55:37 PM Subject: Re: SRM on 7.5 ** Joe, 7.5 (Incident/Problem/Change) with version 2.2 SRM. What order did you install it? I did Incident/Problem/Change first (applied all patches) then tried SRM. I got SRM to install, but when I try to run the patches, the patch just hangs. Also I cannot get the SRM connector to connect to Incident. Howard On Sun, Jul 12, 2009 at 8:10 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: ** >I had it working on LINUX not too long ago.. what are you guys having problems >with? > >Joe > > > ________________________________ From: Howard Richter <hbr4...@gmail.com> >To: arslist@ARSLIST.ORG >Sent: Friday, July 10, 2009 5:26:23 PM >Subject: Re: SRM on 7.5 > >** >I got it installed, but not the can not get the patches to install. Also I am >not sure any of the integrations worked as well. > >Monday will be my day to open that ticket with BMC. > >Thanks, > >Howard > > >On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor <tayl...@ldschurch.org> wrote: > >** >>If you manage to get this to work, let me know how you did it. I fought this >>for well over a month with no success, even with BMC’s help. Although, to be >>fair I have to say that I stopped trying before BMC could help me come to a >>solution, so I don’t want to imply that they were unable to help me solve the >>problem. >> >>Actually, I did get the installer to run, but once I restarted the AR server >>after the install, I got all kinds of errors, and the server was unusable >>after that. I had to restore the database from backup after every time that >>I tried. >> >>Lyle >> >>From:Action Request System discussion list(ARSList) >>[mailto:arsl...@arslist.org] On Behalf Of Howard Richter >>Sent: Friday, July 10, 2009 2:55 PM >>To: arslist@ARSLIST.ORG >>Subject: SRM on 7.5 >> >>** >>Good Friday afternoon all, >> >>Is there some strange step that is needed to install SRM on a new install of >>7.5? >> >>I have been fighting this all day. >> >>Thanks and have a great weekend, >> >>Howard >> >> >>-- >>Howard Richter >>Red Hat Certified Technician >>CompTIA Linux+ Certified >>ITIL Foundation Certified >>E-Mail = hbr4...@gmail.com >>LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ >> >> >>NOTICE: This email message is for the sole use of the intended recipient(s) >>and may contain confidential and privileged information. Any unauthorized >>review, use, disclosure or distribution is prohibited. If you are not the >>intended recipient, please contact the sender by reply email and destroy all >>copies of the original message._Platinum Sponsor: rmisoluti...@verizon.net >>ARSlist: "Where the Answers Are"_ > > >-- >Howard Richter >Red Hat Certified Technician >CompTIA Linux+ Certified >ITIL Foundation Certified >E-Mail = hbr4...@gmail.com >LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > >_Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
