That might be the key, I found one item on the BMC site that stated that patch 3 of SRM must be installed with ITSM 7.5 (incident/change/problem).
I wonder if anyone from BMC tested out that configuration? I installed SRM 2.2 and then tried patch 3, that hung. Then I tried patch 1, it looked like it worked (no errors in the logs), but the system says SRM no patch. I tried patch 2, but that hung as well. Tomorrow I will see what BMC says, should be a fun day. Thanks again, Howard On Sun, Jul 12, 2009 at 9:07 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > ** > I didn't have any of Problem Change or Incident, but had ITSP 4.0 and SRM > 2.2 on ARS 7.5 with SRM working as a standalone so far (no integrations with > ITSP as yet). I didn't have any problems except for patch 3 (which basically > fixes stuff with ITSM anyways) which was looking for ITSM and not finding it > and hence I had a problem with installing Patch 3. Remedy support told me > that since I wasn't using ITSM I didn't need patch 3 anyways so do not > install it was my solution I got from them. > > What patch of SRM were you trying to install? I didn't have any problems > with 1 and 2 of SRM 2.2 with ITSP 4.x > > Joe > > ------------------------------ > *From:* Howard Richter <hbr4...@gmail.com> > *To:* arslist@ARSLIST.ORG > *Sent:* Sunday, July 12, 2009 8:55:37 PM > > *Subject:* Re: SRM on 7.5 > > ** Joe, > > 7.5 (Incident/Problem/Change) with version 2.2 SRM. > > What order did you install it? > > I did Incident/Problem/Change first (applied all patches) then tried SRM. I > got SRM to install, but when I try to run the patches, the patch just hangs. > > Also I cannot get the SRM connector to connect to Incident. > > Howard > > On Sun, Jul 12, 2009 at 8:10 PM, Joe DeSouza <joe_rem...@yahoo.com> wrote: > >> ** >> I had it working on LINUX not too long ago.. what are you guys having >> problems with? >> >> Joe >> >> ------------------------------ >> *From:* Howard Richter <hbr4...@gmail.com> >> *To:* arslist@ARSLIST.ORG >> *Sent:* Friday, July 10, 2009 5:26:23 PM >> *Subject:* Re: SRM on 7.5 >> >> ** >> I got it installed, but not the can not get the patches to install. Also >> I am not sure any of the integrations worked as well. >> >> Monday will be my day to open that ticket with BMC. >> >> Thanks, >> >> Howard >> >> On Fri, Jul 10, 2009 at 5:07 PM, Lyle Taylor <tayl...@ldschurch.org>wrote: >> >>> ** >>> >>> If you manage to get this to work, let me know how you did it. I fought >>> this for well over a month with no success, even with BMC’s help. Although, >>> to be fair I have to say that I stopped trying before BMC could help me come >>> to a solution, so I don’t want to imply that they were unable to help me >>> solve the problem. >>> >>> >>> >>> Actually, I did get the installer to run, but once I restarted the AR >>> server after the install, I got all kinds of errors, and the server was >>> unusable after that. I had to restore the database from backup after every >>> time that I tried. >>> >>> >>> >>> Lyle >>> >>> >>> >>> *From:* Action Request System discussion list(ARSList) [mailto: >>> arsl...@arslist.org] *On Behalf Of *Howard Richter >>> *Sent:* Friday, July 10, 2009 2:55 PM >>> *To:* arslist@ARSLIST.ORG >>> *Subject:* SRM on 7.5 >>> >>> >>> >>> ** >>> >>> Good Friday afternoon all, >>> >>> >>> >>> Is there some strange step that is needed to install SRM on a new install >>> of 7.5? >>> >>> >>> >>> I have been fighting this all day. >>> >>> >>> >>> Thanks and have a great weekend, >>> >>> >>> >>> Howard >>> >>> >>> -- >>> Howard Richter >>> Red Hat Certified Technician >>> CompTIA Linux+ Certified >>> ITIL Foundation Certified >>> E-Mail = hbr4...@gmail.com >>> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >>> >>> >>> >>> NOTICE: This email message is for the sole use of the intended >>> recipient(s) and may contain confidential and privileged information. Any >>> unauthorized review, use, disclosure or distribution is prohibited. If you >>> are not the intended recipient, please contact the sender by reply email and >>> destroy all copies of the original message. >>> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >>> Are"_ >> >> >> >> >> -- >> Howard Richter >> Red Hat Certified Technician >> CompTIA Linux+ Certified >> ITIL Foundation Certified >> E-Mail = hbr4...@gmail.com >> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > > > -- > Howard Richter > Red Hat Certified Technician > CompTIA Linux+ Certified > ITIL Foundation Certified > E-Mail = hbr4...@gmail.com > LinkedIn Profile = http://www.linkedin.com/in/hbr4270 > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
