Hi folks:
I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
