> I see now that what I think were AR User licenses are now called "BMC Remedy > Suite" licenses. Is that correct?
Not really. BMC has packaged licenses and applications together into what are called "Solution Packs". This is a bundling option and doesn't actually affect the technical operation of licensing in AR System or applications. The ITSM Suite Solution Pack has an option whereby all the licenses you'll need are bundled into one license purchase instead of offering each type of license "a la carte". A tiered pricing model has also been introduced with Solution Packs, as well as a site license concept for server and applications. You should contact your BMC sales representative for more information on moving to the Solution Pack model for purchase of new licenses and maintenance of your existing licenses. They will be able to look at your particular situation and make a more complete recommendation than I could on a public forum. But that aside, the basic technical model for licensing has not changed. > Also, I see now that there's "BMC Remedy Specialist" license. What's the > purpose of that type of license and what does it get you? The Specialist license option does not include ITSM application user licenses. It is primarily provided as a license bundle for use by administrative users or for users who do not need to access any ITSM applications. In "legacy" terms, it would be most closely thought of as the AR System user license. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT [norm.kai...@eglin.af.mil] Sent: Tuesday, July 14, 2009 7:09 AM To: arslist@ARSLIST.ORG Subject: Apologies -- Need Help with Licensing Hi folks: I've been away from the Remedy world for awhile, managing other non-Remedy projects. But now I'm coming back to the fold a bit with a new Remedy issue. Remedy is kind of like the Marines - once you're in, you're in for life. Anyway, as the subject suggests, I apologize in advance for this, as I'm sure it's asked over and over, but I need some help understanding BMC's current licensing model. As I understood it in the past (and correct me if I'm wrong), the ITSM suite required two sets of licenses - an AR license to access the ARS and an application license to access a particular ITSM module (SD, Change, Asset, etc.). In the past, as I understood it, if you have 600 users who need to access, say, ITSM Service Desk, and you applied a 1 to 3 floating license ratio, you'd need to purchase 200 floating ARS licenses and 200 floating Service Desk licenses. Has that model changed? I see now that what I think were AR User licenses are now called "BMC Remedy Suite" licenses. Is that correct? What does the Remedy Suite license grant you access to? Also, I see now that there's "BMC Remedy Specialist" license. What's the purpose of that type of license and what does it get you? Thanks in advance. We're planning a migration and are currently discussing our licensing needs and I want to smarten myself up in advance. Norm _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
