Another thing to consider is you will not be able to get license keys generated online should you need them. If you make a server change and need licensing for it, you will have to coord a purchase with BMC.
Lawrence Parker IT Service Support Tools EDS Remedy Engineering 1968 Gilbert Street Norfolk, VA 23511 Tel: +1 757 963-1008 Mobile: +1 757 285-2368 E-mail: lawrence.par...@nmci-isf.com We deliver on our commitments so you can deliver on yours. -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Friday, July 17, 2009 9:37 To: arslist@ARSLIST.ORG Subject: Re: Dropping BMC Support ** Off the top of the head. you loose support obviously you loose the free ability to move servers (keys - licenses) you loose the upgrade software you loose the patches you loose more money -- if you come back, (Some do not and pay for the whole thing again from scratch) -- Just a quick 2 Cents On Fri, Jul 17, 2009 at 9:20 AM, Pierson, Shawn <shawn.pier...@sug.com> wrote: ** This is correct, and it can be far-reaching. At my current employer, we were looking into purchasing ITSM a few years ago. Basically, BMC let us have it for paying back-maintenance from an old company. So basically what happened is that Company "E" went sold off Company "C" and went bankrupt. Company "P" merged with Company "C" and then both were purchased by Company "S". When we decided to purchase ITSM, our BMC sales rep found out that Company "E" had licensed ITSM in the past, and as a result we could get it for merely paying back maintenance for a for a few years, which was a whole lot cheaper than buying it new. However, my point is that the reverse could also hold true. If you drop support, even if your company gets bought out or something else happens that can be traced back to your current company, you risk being told to pay back maintenance if you want to ever restore it. I would advise against dropping support unless your company is in absolute dire straits. Shawn Pierson From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Matt Worsdell Sent: Friday, July 17, 2009 6:00 AM To: arslist@ARSLIST.ORG Subject: Re: Dropping BMC Support ** When you decide to restart support you'll be asked to pay the interim cost IIRC. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Richard Parker Sent: 17 July 2009 09:06 To: arslist@ARSLIST.ORG Subject: Dropping BMC Support ** We are considering dropping our support contract with BMC. We've considered the implications of this as far tech support calls, licensing and new software releases. Was wondering if anyone has experience with dropping support and what other issues might have come up besides the above mentioned items. Thank you in advance. Richard _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ Private and confidential as detailed here <http://www.sug.com/disclaimers/default.htm#Mail> . If you cannot access hyperlink, please e-mail sender. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- Patrick Zandi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
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