We had some issues which were similar -- but ours were related to a load balancer session time-out setting... Any chance you have one in front of your servers?
Tony Worthington Sr. Technical Analyst Kohl's Department Stores N56 W17000 Ridgewood Drive Menomonee Falls, WI 53051 262.703.7763 (phone) tony.worthing...@kohls.com www.kohls.com From: "Lin, Jason" <jason....@ucsf.edu> To: arslist@ARSLIST.ORG Date: 07/17/2009 03:25 PM Subject: User Tool 7.1 Hiccup Sent by: "Action Request System discussion list(ARSList)" <arslist@ARSLIST.ORG> Hi Lister, We recently upgraded from ARS 6.3/ITSM 6 to ARS 7.1/ITSM 7 and migrated our Remedy to AIX server as well. However we have been noticed there is a hiccup on Remedy user tool after the tool is on idle (not using the tool) for like 20 minutes or more. It seems like it's taking time to reconnect to the Remedy server. After the 15-30 second wait (some users said taking up to 2 mins), then the performance is fine until the user tool put on idle again. Have anyone experienced similar behavior? We are on following environment: Remedy: ARS 7.1 Patch 05 Application: ITSM 7.0.3 Patch 08 Remedy and database servers: AIX 5.3 Database: Oracle 10G user Tool: ARS 7.1 Patch 04 or 06 Thanks in advance, Jason Lin Programmer Analyst UCSF - OAAIS - Application Services - Remedy 1855 Folsom Street San Francisco, CA 94143 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ********************************************************************** CONFIDENTIALITY NOTICE: This is a transmission from Kohl's Department Stores, Inc. and may contain information which is confidential and proprietary. If you are not the addressee, any disclosure, copying or distribution or use of the contents of this message is expressly prohibited. If you have received this transmission in error, please destroy it and notify us immediately at 262-703-7000. CAUTION: Internet and e-mail communications are Kohl's property and Kohl's reserves the right to retrieve and read any message created, sent and received. Kohl's reserves the right to monitor messages by authorized Kohl's Associates at any time without any further consent.
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