sure, I can ping the DB server by hostname



Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote:
> 
> From the Remedy server where the Remedy service cannot start, are you able
> to ping the database server by hostname?
> 
> -----Original Message-----
> From: Action Request System discussion list(ARSList)
> [mailto:arsl...@arslist.org] On Behalf Of Kevin-J
> Sent: Friday, July 17, 2009 11:35 PM
> To: arslist@ARSLIST.ORG
> Subject: Re: database migration
> 
> OS: Red Hat 5
> DB: Oracle 10g
> AR: ARS7.1Patch005
> 
> I tried the 2 server use ARAdmin/AR#Admin# to access the DB, and all
> worked,
> I think not the ARAdmin accout problem. 
> I roll back to the older database which worked fine before, and the server
> cant be start either... 
> 
> 
> 
> Kaiser, Norm E CIV USAF AFMC 96 CS/SCOKT wrote:
>> 
>> If a Remedy server service cannot start after a database migration, that
>> typically indicates something's wrong with the database:
>> 
>> - Is the database service running?
>> - Does the ARAdmin account have ownership over the ARSystem database?
>> - Was the ARSystem database properly attached when it was migrated?
>> - Is there maybe a DNS issue that's preventing the Remedy server from
>> finding the DB server?
>> 
>> It would help if you told us the version of Remedy you're running, your
>> OS, and the type and version of database you're running.
>> 
>> Norm
>> 
>> -----Original Message-----
>> From: Action Request System discussion list(ARSList)
>> [mailto:arsl...@arslist.org] On Behalf Of Kevin
>> Sent: Thursday, July 16, 2009 9:24 PM
>> To: arslist@ARSLIST.ORG
>> Subject: database migration
>> 
>> hi, all
>>  
>> which should I notice when do a database migration with Server Groups, I
>> have 2 ARServer in the group, and last database migration coursed one of
>> them cannot restart the service. But the other works fine.
>> any ideals?
>>  
>>  
>>  
>>  
>> ________________________________
>> 
>> Best Regards,
>> 
>> 金  恺 (Kevin Jin)
>> 
>> Professional Service Consultant
>> BMC Software China
>> Room 516, 5th Floor,159 Madang Road, Xintiandi,Shanghai 200021,China
>> Tel. +8621-6135-7233
>> Fax: +8621-6135-7232 
>> 
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>> 
> 
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