True story: I once caused a human injury because of code! No, not ARS related. Mostly a problem of testing (none) rather than a development issue or oversight. I changed the code so that I would injure no one else. :) It was the first time (and only time) where code did cause some damage.
The human did survive, albeit unhappily, at least for some time. I escaped censure, unknown. My first introduction to ARS was only through the API. I didn't run the Admin or User tools at all for years after I started working with ARS. Even today, I tend to work with the "DOS Box" rather than the User Tool and Admin tool (for research). I do use the Admin tool to make changes. Cheers Ben -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: July 22, 2009 11:43 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? That's ok, Shawn. I'm asking because I'm genuinely confused and trying to figure it out. Jennifer Meyer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pierson, Shawn Sent: Wednesday, July 22, 2009 5:38 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? Actually I see things in the reverse of how you stated them as well. Having worked professionally doing system administration work as well as software development (including but not limited to ARS) I see system administrators and DBAs being more easily replaceable than software developers. Sure, developers may not always have root/Administrator access, but their job is much more complex than performing administration duties. You can also look at it from the amount of damage a person can do. If you are an incompetent system administrator, your system might run slowly or even crash and have to be replaced. If you are an incompetent developer, your bad code could affect a company for the five years or so that your app is used, and even beyond if the data is migrated into the application that replaces yours. Of course, a good system administrator is capable of doing some coding, and a good developer is knowledgeable of hardware, DB, and OS limitations. You can't master either role if you stay within strict confines of your job description. Shawn Pierson -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Meyer, Jennifer L Sent: Wednesday, July 22, 2009 3:49 PM To: arslist@ARSLIST.ORG Subject: Re: What's the difference between a Remedy Administrator and a Remedy Developer? So would it be accurate to understand from the majority of your responses that in Remedy, the terms "administrator" and "developer" are bass-ackward from the rest of the IT world in that a Remedy administrator handles data configuration in the user tool, whereas a Remedy developer is responsible for application performance, maintenance, and improvements? As I understand the rest of the IT world, Administrators have Root, and therefore god-like powers, whereas developers are just a bunch of code-monkeys who will be replaced by a fresh college graduate the moment management deems their salaries are too high. If my summary above is correct, there are a lot of hiring managers out there that are confused. Since my job duties have always included everything from server build and application installation to user training and my title has always been "Remedy Administrator" Jr, Sr, Consultant, etc..., I think we need a better system. Jennifer Meyer ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" Private and confidential as detailed here: http://www.sug.com/disclaimers/default.htm#Mail . If you cannot access the link, please e-mail sender. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
