Kinetic Link - is an open strategy to interacting with the Remedy
server. It exposes the Remedy System in a kind of "REST" sort of way
-- check out Wikipedia if unfamiliar with the term.
I know a number of companies who have switched many/all of their
integrations to use Klink vs (whetever they were doing before). The
reason they have done so is Klink is a surprising simple strategy -
yet has all the power you typically need for an integration.
Side note: -- I think BMC should include something link Klink as part
of the core ARS. The easier they make it for people to have ARS be
part of the larger organization (and not just IT) -- the better off
for BMC.
So - to directly answer your question:
Yes - it would complicate things because it requires install/configure/
debug/troubleshoot.
However - I think it would be less complicated than reverse-
engineering the backchannel -- which could change from version to
version - cause -- it is not intended to be open.
So -- choices, choices, choices...
-John
On Jul 23, 2009, at 6:18 AM, grenadaguy wrote:
John,
Would use of this tool help with the problem I described elsewhere in
this
thread or would it just add the complication of another system to
install/configure/debug/troubleshoot? What interface does it use to the
Remedy server? BackChannel, Web Services or something else? If it were
BackChannel it might be worth a try - thanks - Mark
You might want to consider
http://www.kineticdata.com/Products/KineticLink.html
.
Free/opensource -- similar concept to backchannel.
-John
On Jul 20, 2009, at 8:21 PM, grenadaguy wrote:
Greetings all,
I'm trying to write a couple of scripts which use wget (from a Linux
box) to
robotically create incidents when required. I feel this could be
useful in
my environment to ease the transition from my internal-only customers
currently sending requests by e-mail, also to facilitate the creation of
regular maintenance tasks. While these may be features supported in some
Remedy configurations I am not in full administrative control of the
system
we use and such features are not likely to be enabled for my use.
So far I am able to duplicate a case having captured the backchannel
messages from doing it manually, i.e. sent by the browser when accessing
http://<server ip>/arsys/BackChannel/. Logging in and maintaining
session
cookies using wget seem to work fine for this - the real work seems to
be
done by the backchannel access. The only modification to the original
POSTed
message as sent by the browser is a new incident number and a related
Id.
When I try and adjust the obvious parameters in the backchannel
SetEntryList
message to actually generate a new incident (user, title, notes) I'm
getting
the response "Message not found". I have no idea what this error means
nor
what the implied problem is with my POST data for it not to be
accepted. I'd
be happy to post my script in full if anyone is inclined to look at it
in
detail.
I've not been able to find any documentation on backchannel, only vague
references, but then I don't have a support id with access to the full
documentation (presumably someone in the company where I work does). I
just
need to know enough to adjust any other parameters which need
adjusting for
backchannel to accept my POST data. Reference is made to backchannel
in the
documentation for the Borland SilkPerformer product so presumably what
I'm
trying to do is one of the things backchannel was designed for (i.e. to
bypass the user interface).
Anyone with backchannel experience, please help.
Thanks
Mark
--
View this message in context:
http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24623734.html
Sent from the ARS (Action Request System) mailing list archive at
Nabble.com.
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--
John David Sundberg
235 East 6th Street, Suite 400B
St. Paul, MN 55101
(651) 556-0930-work
(651) 247-6766-cell
(651) 695-8577-fax
john.sundb...@kineticdata.com
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