Hi, Seems like you got all necesary information her. And you got an incident number in return.
Can it be that you does not have the proper permission to see the inciden? It could be related to multi-tenancy. If you using the GetEntry soap interface, can you query for this incident? Regards, Jarl 2009/7/27 grenadaguy <mark_courte...@yahoo.com>: > I had posted this as an attachment previously, maybe it slipped your > attention. > > <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"; > xmlns:urn="urn:HPD_IncidentInterface_Create_WS"> > <soapenv:Header> > <urn:AuthenticationInfo> > <urn:userName>Mark.Courtenay</urn:userName> > <urn:password>secret</urn:password> > <!--Optional:--> > <urn:authentication></urn:authentication> > <!--Optional:--> > <urn:locale></urn:locale> > <!--Optional:--> > <urn:timeZone></urn:timeZone> > </urn:AuthenticationInfo> > </soapenv:Header> > <soapenv:Body> > <urn:HelpDesk_Submit_Service> > <urn:Assigned_Group>TSO GRENADA</urn:Assigned_Group> > <urn:Assigned_Group_Shift_Name></urn:Assigned_Group_Shift_Name> > <urn:Assigned_Support_Company>RBTT > GRENADA</urn:Assigned_Support_Company> > <urn:Assigned_Support_Organization>RBTT > BANK</urn:Assigned_Support_Organization> > <urn:Assignee></urn:Assignee> > <urn:Categorization_Tier_1>PROJECTS</urn:Categorization_Tier_1> > <urn:Categorization_Tier_2>NEW</urn:Categorization_Tier_2> > <urn:Categorization_Tier_3>NEW</urn:Categorization_Tier_3> > <urn:CI_Name></urn:CI_Name> > <urn:Closure_Manufacturer></urn:Closure_Manufacturer> > > <urn:Closure_Product_Category_Tier1></urn:Closure_Product_Category_Tier1> > > <urn:Closure_Product_Category_Tier2></urn:Closure_Product_Category_Tier2> > > <urn:Closure_Product_Category_Tier3></urn:Closure_Product_Category_Tier3> > > <urn:Closure_Product_Model_Version></urn:Closure_Product_Model_Version> > <urn:Closure_Product_Name></urn:Closure_Product_Name> > <urn:Department>SAINT GEORGES BRANCH</urn:Department> > <urn:First_Name>ELIZABETH</urn:First_Name> > <urn:Impact>4-Minor/Localized</urn:Impact> > <urn:Last_Name>HENRIQUES</urn:Last_Name> > <urn:Lookup_Keyword></urn:Lookup_Keyword> > <urn:Manufacturer></urn:Manufacturer> > > <urn:Product_Categorization_Tier_1>SOFTWARE</urn:Product_Categorization_Tier_1> > > <urn:Product_Categorization_Tier_2>NEW</urn:Product_Categorization_Tier_2> > > <urn:Product_Categorization_Tier_3>NEW</urn:Product_Categorization_Tier_3> > <urn:Product_Model_Version></urn:Product_Model_Version> > <urn:Product_Name></urn:Product_Name> > <urn:Reported_Source>Email</urn:Reported_Source> > <urn:Resolution></urn:Resolution> > <urn:Resolution_Category_Tier_1></urn:Resolution_Category_Tier_1> > <urn:Resolution_Category_Tier_2></urn:Resolution_Category_Tier_2> > <urn:Resolution_Category_Tier_3></urn:Resolution_Category_Tier_3> > <urn:Service_Type>User Service Restoration</urn:Service_Type> > <urn:Status>New</urn:Status> > <urn:Action>CREATE</urn:Action> > <urn:Work_Info_Summary></urn:Work_Info_Summary> > <urn:Create_Request>Yes</urn:Create_Request> > <urn:Summary>Personal Loan Promotion - "Approved"</urn:Summary> > <urn:Notes>We are pleased to announce the launch of our Personal > Loan campaign . .Approved.. As stated below in email from Country Head > please supply a code for officers to use when booking said > loans.</urn:Notes> > <urn:Urgency>Low</urn:Urgency> > </urn:HelpDesk_Submit_Service> > </soapenv:Body> > </soapenv:Envelope> > > -- > > > Jarl Grøneng wrote: >> >> 2009/7/24 grenadaguy <mark_courte...@yahoo.com>: >>> >>> Jarl, I started looking at backchannel before I was made aware of Web >>> Services and haven't spent any time on it since. So far I have not been >>> able >>> to get Web Services to work with the constraints I am under so really >>> researching it has been no more productive than trying to use >>> backchannel. >>> >>> It seems that out of the box Web Services is basically crippled for a >>> non-privileged user because it doesn't provide any diagnostics in the >>> response to tell you what is wrong with a request. >> >> Yes, thats the issue! The non-technical documentation is non-exixting! >> Thats why you need to talk to an administrator. >> >> >> Can you provide the input XML your using? I suspect that you missing >> some key information that is needed. >> >> >> Regards, >> Jarl >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" >> >> > > -- > View this message in context: > http://www.nabble.com/Trying-to-use-BackChannel-%28AR-Mid-Tier-v7.0%29-tp24579862p24685258.html > Sent from the ARS (Action Request System) mailing list archive at Nabble.com. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
