Is it possible that this user does not have permissions to run active links on the form that are setting the data? Or perhaps no permissions on the field used in the qual of the first erroring AL. The first error should indicate which AL it is coming from. Look to see what field it is using in it's search and check its permissions or that of any ALs that shove data into it (if it is a display-only field.)
Regards, Chuck Baldi On Fri, Jul 24, 2009 at 8:34 AM, RMUSR2009 <pals...@gmail.com> wrote: > One the user is facing this strange issue. When he tries to search the web > for Incidents or Change Requests, he gets a dialog box with an error > > "No item matches active link conditions; this operation has been defined so > that no match generates an error. (ARERR 9278)" > > on clicking Ok, one more web dialog appears > > "Data Types are not appropriate for relational operation (ARERR 313)" > followed by a confirm save request dialog box. > > This user has only Incident viewer and Infrastructuer change Viewer > permission. This absolutely works fine on the QA environment for the same > user with same permissions. > > When I login with my Id on his machine, it works fine for me without any > pop > ups. This issues is there for his entire group. I tried deleting cookies, > but didnt help. > > Has anybody faced this issue before? Please suggest. > -- > View this message in context: > http://www.nabble.com/Dialogs--Pop-ups-on-Mid-Tier---Remedy-version-7.1-tp24643387p24643387.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
