Joe
our DBA just informed me that Remedy is doing hard parses(whatever that means) 
and it is effecting the response times of the db. I am trying to find out more 
details, will let you know
 
thanks
 
shafqat

--- On Mon, 7/27/09, Joe DeSouza <joe_rem...@yahoo.com> wrote:


From: Joe DeSouza <joe_rem...@yahoo.com>
Subject: Re: Discussion Topic: ITSM 7.0.3 Response times
To: arslist@ARSLIST.ORG
Date: Monday, July 27, 2009, 10:48 PM


** 



I haven't really timed these operations, but I haven't seen it take a 
significantly long time that caused much concern.
 
Have you checked running the queries that happen directly from the database?
 
Joe





From: Shafqat Ayaz <shafq...@yahoo.com>
To: arslist@ARSLIST.ORG
Sent: Monday, July 27, 2009 4:37:25 PM
Subject: Discussion Topic: ITSM 7.0.3 Response times

** 





Hi All
I am trying to find out some kind of optimal time responses for my ITSM 7 
system.
I realize that it depends on a heck of lot of variables but let us for the time 
being assume all other factors being the same, what kind of response times do 
you get on your systems when
 
You click on say for example Requestor Console from the home page
Click on the Incident Managment Console
Click on Search from the Incident Management Console
Try to create a new request starting from the home page
 
if any of you have ever timed these operations and would not mind sharing the 
data I would be extremely grateful.
 
Many thanks in advance
 
Shafqat Ayaz
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