Massive rounds of user training sometimes prove effective, but that's entirely dependent on the level of support your management will provide to you and how much they will back you up in your efforts.
Sell the idea to your managers that getting your users to log off will saves the company money in reduced licensing fees and makes your Remedy users more productive. Some managers care, some won't. Emphasize to your user base that logging off of Remedy when they complete their task frees up clock cycles on their local workstation thereby reducing the amount of memory their local machine is using and frees their processor for other tasks. Will your user base be receptive to the idea that sharing license tokens is good network etiquette? Jennifer Meyer ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arner, Todd Sent: Tuesday, August 04, 2009 11:26 AM To: arslist@ARSLIST.ORG Subject: Encouraging Float License Users to Log Off When Inactive Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to encourage your users to log off when inactive? We have sent emails which helps for about a day but then they forget again. Thanks in advance for any suggestions you may have. Todd Arner Great Lakes _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
