If you created an active link to run on interval, what form would you attach it to? Doesn't it need to be associated with a form? Maybe the Home form?
On Aug 5, 8:41 am, Nicky Madjarov <nmadja...@verizon.net> wrote: > I don't think there in an elegant solution of this problrm because the user > session apis are still strictly bmc propriatory. The whole licensing model > seems to be century old..... > > Regards, > > Nicky Madjarov > phone: 973-202-4278 > Find out how to bust your AR System performance @http://www.SpeedUpARS.com > > ----- Original Message ----- > From: "Carey Matthew Black" <black....@gmail.com> > Newsgroups: public.remedy.arsystem.general > To: <arsl...@arslist.org> > Sent: Wednesday, August 05, 2009 7:12 AM > Subject: Re: Encouraging Float License Users to Log Off When Inactive > > I have often wondered if you could..... > > Create an active link (on interval) that prompts the user for a kind > of "session timeout". Say every hour with a dialog asking: "Are you > still there?". (with yes/no buttons) Then have a second "on interval" > active link on the dialog that would timeout the dialog in 30 seconds. > > If the 30 second timeout Active Link gets to run then the "No" button is > pushed. > > If the "No" button is pushed then this happens. > > 1) Send an Event to all open forms and have workflow clear the change > flag on all windows. > 2) log the user out with the Special Run Process "PERFORM-ACTION-EXIT-APP" > > If the "Yes" button is pushed then this happens. > > 1) close the dialog. > > Now this could be more fancy if you want to also have a display only > Date/Time field where other workflow keeps updating the timestamp in > the field and the "session timeout" active link could run more > frequently than every 30 minutes too. (Then it could look to see if > the field's value is <= ($TIMESTAMP $ - 3600) and have an accuracy of > say.. 5 minutes+/- instead of prompting every 30 minutes regardless of > activity.) And obviously you would need to decide what is "enough > activity" to trigger the update of the timestamp value by adding a set > field action to the (hopefully already existing) active links that the > user is triggering. > > It seems like it should work in my head. > Has anyone tried to implement this (or something like it) as a > possible solution? > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > On Tue, Aug 4, 2009 at 4:03 PM, Robert Halstead<badbee...@gmail.com> wrote: > > ** We are experiencing this same issue.. We are at the point where we're > > going to remove all workflow that updates tables on an interval as that > > re-requests a floating license. If there are any other ways to get the > > licenses freed, I'm all ears.. > > > On Tue, Aug 4, 2009 at 9:25 AM, Arner, Todd <tar...@glhec.org> wrote: > > >> ** > > >> Hello Everyone, > >> We are currently experiencing an issue with our float license users not > >> logging out when they are inactive in Remedy. Needless to say this is > >> holding a float license open for an hour that other users could have been > >> using it. My question is, have you found an effective way to encourage > >> your > >> users to log off when inactive? We have sent emails which helps for about > >> a > >> day but then they forget again. Thanks in advance for any suggestions you > >> may have. > > >> Todd Arner > >> Great Lakes > > >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > >> Are"_ > > > -- > > "A fool acts, regardless; knowing well that he is wrong. The ignoramus > > acts > > on only what he knows, but all that he knows. > > The ignoramus may be saved, but the fool knows that he is doomed." > > > Bob Halstead > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > > Are"_ > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
