How about this: Your users don't actually take a float license unless/until they modify a ticket created by someone else? Why is it that they grab a float license when doing things that don't require a float license?
If they are not performing tasks that require a float license, then they should be using a float-read, or a read license, freeing up a floating license. I'm not sure if they've fixed this or not in the 7.x tools, but with 6.3, a user with a floating license consumes a floating license as soon as he/she logs in, and remedy won't necessarily take his license away if someone else needs it. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Halstead Sent: Friday, August 07, 2009 4:10 PM To: arslist@ARSLIST.ORG Subject: Re: Encouraging Float License Users to Log Off When Inactive ** I think that is what we're trying to implement by separating the groups by license instead of group name. If they have a floating license, the license nazi takes in and no auto-refresh for you! If they have a read or fixed, do the happy dance cause you have auto-refresh. Hopefully, this will allow us to more accurately trend license usage as more and more people are hired by our company. On Thu, Aug 6, 2009 at 8:04 PM, Pat Zandi <remedy...@gmail.com> wrote: ** It would be nice if it was attached to a group as well.. Like auto-refresh. Good people go in this group, otherwise nope. Then if Joe is doing bad things you just remove the group and next refresh he is shutdown. Sent from my iPhone On Aug 6, 2009, at 3:45 PM, "Shellman, David" <dave.shell...@tycoelectronics.com> wrote: ** Todd, There is one item that is often overlooked or forgotten about. Use of Auto-Refresh caused us issues with floating licenses for many years. They would turn on Auto-Refresh and leave the client open for days on end. Since the Floating Write license timer is tied to searches this caused the floating license to be locked to an individual. Folks even had it buried within macros. Best thing you can do is open forms and disable Auto-Refresh on the views. We then went on an active campaign to identify folks that were showing with a recent Last Access that didn't make sense like the folks that worked days that were consistently showing up in the middle of the night. Once we deactivated Auto-Refresh and cleared out the macros, we didn't have to purchase floating licenses for three years. Dave ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Arner, Todd Sent: Tuesday, August 04, 2009 11:26 AM To: <mailto:arslist@ARSLIST.ORG> arslist@ARSLIST.ORG Subject: Encouraging Float License Users to Log Off When Inactive ** Hello Everyone, We are currently experiencing an issue with our float license users not logging out when they are inactive in Remedy. Needless to say this is holding a float license open for an hour that other users could have been using it. My question is, have you found an effective way to encourage your users to log off when inactive? We have sent emails which helps for about a day but then they forget again. Thanks in advance for any suggestions you may have. Todd Arner Great Lakes _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ -- "A fool acts, regardless; knowing well that he is wrong. The ignoramus acts on only what he knows, but all that he knows. The ignoramus may be saved, but the fool knows that he is doomed." Bob Halstead _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_
