It sounds like you want a notification to be sent when a ticket is created for a user and the time it is submitted is between Midnight and 6 AM.
You should not need any Escalations as you should be able to do this with a Submit Filter. You check in the Run-If of the filter to see if it is for that user and if the hour is between 0 and 6 To check the hour you can use the following to see if it is <= 6 AM: ((( $TIMESTAMP$ - "1/1/1970") % 86400) <= (6 * 3600)) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO
