Well, that is kind of drastic if you only have one user, or maybe even a group of users which want this functionality. Instead of not sending email out for a small group of users, you are looking at disabling email totally for everyone.
Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Monday, August 10, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) how about a escalation that disables the outgoing email configuration at 12am and enables it at 6am. ________________________________________ From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH [gary.opela....@tinker.af.mil] Sent: Monday, August 10, 2009 1:46 PM To: arslist@ARSLIST.ORG Subject: Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) I'm thinking a filter running against the AR System Email Messages form that will run on Submit and set the Send Message to no if it is the user and the time. Then an Escalation to reverse. See below: Filter: Run If: 'To' = "anhthien.ngu...@us.army.mil" AND ($TIME$ < "6:00 AM" OR $TIME$ > "11:57 PM") If Actions: Set Fields: Set 'Send Message' = "No" Escalation: Run If: 'To' = "anhthien.ngu...@us.army.mil" AND 'Send Message' = "No" If Actions: Set Fields: Set 'Send Message' = "Yes" Time: Monday - Friday at 06:00 AM Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 2:34 PM To: arslist@ARSLIST.ORG Subject: Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Classification: UNCLASSIFIED Caveats: FOUO Hi Fred, Yes, it would be great to do it in just 1 filter and your Run If statement seems like a great solution. I originally had a filter with various Run Ifs, such as, ('Arrival Time' >= ($TIMESTAMP$ - 21600)) AND ('Arrival Time' <= ($TIMESTAMP$ - 0)), but none of them work. Let me try your suggestion and will let you know. Thanks! Thien -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Grooms, Frederick W Sent: Monday, August 10, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: Re: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) It sounds like you want a notification to be sent when a ticket is created for a user and the time it is submitted is between Midnight and 6 AM. You should not need any Escalations as you should be able to do this with a Submit Filter. You check in the Run-If of the filter to see if it is for that user and if the hour is between 0 and 6 To check the hour you can use the following to see if it is <= 6 AM: ((( $TIMESTAMP$ - "1/1/1970") % 86400) <= (6 * 3600)) Fred -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Nguyen, AnhThien Mr CTR NG NGB ARNG Sent: Monday, August 10, 2009 12:59 PM To: arslist@ARSLIST.ORG Subject: user requests to receive notifications only from 12am-6am (UNCLASSIFIED) Hi all, I'm trying to run an escalation within a specific time between 1200am - 600am everyday to notify a user. While I thought this will would be quick and easy, it is becoming a bit more than I wanted. What I have so far is 60 escalations created with having each minute specified on the hour for each escalation. Basically, for each escalation, all the Weekdays are checked and Hour of Day selected from 12am-6am and Time selected for 00, 01, 02, or 03, etc. I really do not want 60 escalations running for this request. Is there a way to run 1 escalation or even a filter within a specific timeframe (between 12am-6am everyday)? It's crucial for the user to receive the notification when his ticket is created right away, since SLA requires it. Otherwise, I could just run one escalation checking for that user's ticket(s) once every hour. Thanks and I hope I made sense. Thien ARS 7.1 SQL Server 2000 HPD 5.6 Classification: UNCLASSIFIED Caveats: FOUO Classification: UNCLASSIFIED Caveats: FOUO ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
