Then if they are successfully updating the records, you should see an SE+ and SE- (SetEntry) in the API portion of the log, and you should see the filters that are firing on update. Are the records successfully getting updated by their API program?....oh...and what API are they using?
_____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:46 PM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** They are updating the records. After they press the button on their side, I then turn off the logs as to not to record other activities that are happening that are being done by other processes. Regards, Kali _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Tuesday, 11 August 2009 10:22 AM To: arslist@ARSLIST.ORG Subject: Re: Server-side Log Files empty ** Depends on what type of activity you are trying to track. If they perform a GetListEntry, that would show up under API, if they update a record, that would cause the filters to fire, what are they doing that you want to track? _____ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kali Obsum Sent: Monday, August 10, 2009 8:17 PM To: arslist@ARSLIST.ORG Subject: Server-side Log Files empty ** Hi, We have an external application that connects to remedy through the Remedy APIs. We would like to trace what happens (what workflows are triggered etc) so we turned on the logging in the server by going to File->Server Information->Logs and checking the API, Filter, User logs, then asking them to perform a process in the external application. However, when I went to the server, the log files are created but no activity was recorded. Content of Log file: <FLTR> <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx > /* Tue Aug 11 2009 11:34:39.4448 */Filter Trace Log -- OFF <USER> <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx > /* Tue Aug 11 2009 11:34:39.4448 */User Trace Log -- OFF <API > <TID: 0000000009> <RPC ID: 0033482866> <Queue: Admin > <Client-RPC: 390600 > <USER: xxx> /* Tue Aug 11 2009 11:34:39.4449 */API Trace Log -- OFF <END OF LOG FILE> Is there something else I need to configure in order to record the activity in the server? Thanks! Regards, Kali NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in error, please tell us immediately by return email and delete the document. We do not guarantee the integrity of any e-mails or attached files and are not responsible for any changes made to them by any other person. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
