Chuck I am not familiar with the CM 7.0.3 however I have an idea. How are the tasks linked? If there is a common Master number and then each task has a sequence number then I would think you could institute a back-button like a browser. Might be able to use a table field somewhere to track the history of the tasks and walk back up the table rows. Probable missing this by a mile but thought it could not hurt to throw out this idea.
Mark ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Tuesday, August 25, 2009 12:44 PM To: arslist@ARSLIST.ORG Subject: Reactivating bypassed Tasks? (ITSM 7.x) ** We have implemented a reasonably complicated flow of tasks to support various change templates in CM 7.0.3. The flow of tasks is controlled by answers to questions that are asked up front. Fairly regularly users are coming to us saying that they made a mistake with their question, can we please change it. Well by that time several tasks have been bypassed because of their original answer. Aside from the fact that the flow should have validation of the answers before any branching takes place (trying to get the customer to permit this), has anyone played with changing the status of bypassed tasks to Assigned or WIP so that they can be worked? I don't need any task flow to work at this point but want to use the tasks if possible rather than creating a number of ad-hoc tasks. Has anyone had any luck making a bypassed task workable again? I know this is not a long-term solution, but I am trying to cut down on the support overhead until we have a better method in place. Thanks in advance, Chuck Baldi _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
