Mark, I appreciate any thoughts or suggestions. Our problem is not "finding" the previous task but putting it into a state where it can be worked. I can "force it" but am hoping someone else may have tried this before and has some good/bad results to share.
Regards, Chuck On Tue, Aug 25, 2009 at 1:06 PM, Brittain, Mark <mbritt...@navisite.com>wrote: > ** > > Chuck > > > > I am not familiar with the CM 7.0.3 however I have an idea. How are the > tasks linked? If there is a common Master number and then each task has a > sequence number then I would think you could institute a back-button like a > browser. Might be able to use a table field somewhere to track the history > of the tasks and walk back up the table rows. Probable missing this by a > mile but thought it could not hurt to throw out this idea. > > > > Mark > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Charles Baldi > *Sent:* Tuesday, August 25, 2009 12:44 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Reactivating bypassed Tasks? (ITSM 7.x) > > > > ** > > We have implemented a reasonably complicated flow of tasks to support > various change templates in CM 7.0.3. The flow of tasks is controlled by > answers to questions that are asked up front. Fairly regularly users are > coming to us saying that they made a mistake with their question, can we > please change it. Well by that time several tasks have been bypassed > because of their original answer. > > > > Aside from the fact that the flow should have validation of the answers > before any branching takes place (trying to get the customer to permit > this), has anyone played with changing the status of bypassed tasks to > Assigned or WIP so that they can be worked? I don't need any task flow to > work at this point but want to use the tasks if possible rather than > creating a number of ad-hoc tasks. Has anyone had any luck making a > bypassed task workable again? > > > > I know this is not a long-term solution, but I am trying to cut down on the > support overhead until we have a better method in place. > > > > Thanks in advance, > > Chuck Baldi > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > > ------------------------------ > This e-mail is the property of NaviSite, Inc. It is intended only for the > person or entity to which it is addressed and may contain information that > is privileged, confidential, or otherwise protected from disclosure. > Distribution or copying of this e-mail, or the information contained herein, > to anyone other than the intended recipient is prohibited. > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
