@ Carey Matthew Yes, I've run a select * from AR_SYSTEM_EMAIL_MAILBOX_CONFIG, but found no spoor of the old domain here...
@ Thad select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, fn.username from filter f, filter_mapping fm, arschema s, filter_notify fn where f.filterid = fm.filterid and fm.schemaid = s.schemaid and f.filterid = fn.filterid and f.enable = 1 and fn.username like '%YOUROLDDOMAIN%' order by 2 is a really amazing hint! Unfortunately no spoor of the old domain here... Is there any conf files of the E-Mail Engine outside of the Mailbox Configuration Form? Now, I assume that the records appearing in the AR System Messages have not yet been touched by the e-mail server, so I have to look on the ARS side of things. Is my assumtion correct? Is there any way to log the process of translation of the User-ID into the E-Mail address? Is it possible, that some configuration or misconfiguration or cache problem is replacing the domain of the addressee, before puting the e- mail address into the AR System Messages form? Well, it's a rather a rethorical question here. Apparently it is. Thanks, Mark On 27 Aug., 20:43, Thad K Esser <tkes...@regence.com> wrote: > If you are using ITSM, check the people record. In older versions some > emails were sent using the email address from SHR:People and some were sent > from the User form. The data was supposed to stay in synch, but > occasionally it wouldn't be. I don't think that issue exists in 7.0.3 with > the notification engine though. > > Do you have the domain hardcoded in any filters? > > (oracle, for ARS 7.1) > select s.name Form, f.name Filter_Name, fn.mechanism,fn.NOTIFYTEXT, > fn.username > from filter f, filter_mapping fm, arschema s, filter_notify fn > where f.filterid = fm.filterid > and fm.schemaid = s.schemaid > and f.filterid = fn.filterid > and f.enable = 1 > and fn.username like '%YOUROLDDOMAIN%' > order by 2 > > Thad Esser > Remedy Developer > "Now... Just where did I put that cheese...?" > > |------------> > | From: | > |------------> > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |Carey Matthew Black <black....@gmail.com> > | > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | To: | > |------------> > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |arsl...@arslist.org > | > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Date: | > |------------> > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |08/27/2009 06:53 AM > | > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Subject: | > |------------> > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |Re: How to hunt down the domain of the e-mail? > | > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |------------> > | Sent by: | > |------------> > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > |"Action Request System discussion list(ARSList)" <arsl...@arslist.org> > | > > >--------------------------------------------------------------------------------------------------------------------------------------------------| > > Mark, > > Did you look in this form AR System Email Mailbox Configuration for > references to the old domain? > > -- > Carey Matthew Black > BMC Remedy AR System Skilled Professional (RSP) > ARS = Action Request System(Remedy) > > Love, then teach > Solution = People + Process + Tools > Fast, Accurate, Cheap.... Pick two. > > > > On Thu, Aug 27, 2009 at 6:01 AM, Mark Milke<mark_mi...@yahoo.com> wrote: > > Hi Listers, > > > a few month ago our company changed it's name, so the domain name > > changed too. > > > We've changed the e-mail addresses in the User form and everywhere. > > > Watching notifications in the AR System Email Messages I still can see > > e-mails using the old domain, even though I see the right domain in > > the User form. > > > When I look into the workflow the notifications are being send to a > > group, that contains 2 users. Both users' e-mail addresses are just > > fine in the User form, i.e. they're using the new domain name. > > > In the filter log I can only see the e-mail being sent to user id, so > > no e-mail addresses shows up here. > > > I've checked the User_Cache table, but there is only one record here. > > > How can I hunt down the wrong domain? Any ideas? > > > Thanks, > > Mark > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > > *IMPORTANT NOTICE: This communication, including any attachment, contains > information that may be confidential or privileged, and is intended solely > for the entity or individual to whom it is addressed. If you are not the > intended recipient, you should delete this message and are hereby notified > that any disclosure, copying, or distribution of this message is strictly > prohibited. Nothing in this email, including any attachment, is intended to > be a legally binding signature. > * > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
