Mark, I see that you are looking at the notify actions (via sql). You might also want to consider the idea of other actions that could be appending a constant string to an ARS 'Login Name' too. (a Set Field, Push Field, Direct SQL[but I doubt it])
You might also approach this form a more debugging stance. If you think the notifications are coming from a "Group" notification, then have you tracked it back to the filter/escalation notification action? If so turn on some logs and trigger the workflow. Try to watch and see where the "bad" strings are coming from. Personally... I would export the Active Links, Filters and Escalations (any could have the Set Field/Push field action(s)) workflow into XML format and just grep through it for the domain string. [ NOTE: I suggest XML format so that you do not need to worry about line wrap problems in the def file format.] It may be possible that parts of the records in the AR System Email Messages form are being changed by the Email Engine after the email is sent.( I do not know that it does modify the To values, but I know it changes at least one of the status values to indicate that the message was "Sent".) -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
