The email engine service needs to be running with an account that has
rights to the mailbox.  Go to Services on the machine running the
email engine and see how the email engine is starting.  The user
account that is used to start the emai lengine must have rights to the
email account you are using.

James

On Aug 28, 10:36 am, "Jordan, Franklin" <franklin.jor...@hq.doe.gov>
wrote:
> Hey Jason,
>
>         Yes Outlook client is installed on the Email engine server. What is 
> OL ? The email account has log in rights to the MS Exchange mailbox.
>
> -----Original Message-----
> From: Action Request System discussion list(ARSList) 
> [mailto:arsl...@arslist.org] On Behalf Of Jason Miller
> Sent: Friday, August 28, 2009 10:34 AM
> To: arsl...@arslist.org
> Subject: Re: AREmial using MAPI protocol
>
> Is Outlook installed on the Email Engine server?  The Email Engine
> needs OL in order to use MAPI.
>
> If OL is installed, is the Email Engine service running as the user
> with rights to the Exchange mailbox?
>
> Jason
>
> On 8/28/09, Jordan, Franklin <franklin.jor...@hq.doe.gov> wrote:
> > I am have made successful connection to AR Server, but receiving the
> > following error msg in the STDERR file. I am using MAPI over HTTPS.
>
> > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:284)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 8:55:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 8:59:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:03:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:07:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:07:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:11:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:11:15 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:15:16 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initialization(ReceiverModule.java:522)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:171)
> >    at com.bmc.arsys.emaildaemon.ThreadBase.run(ThreadBase.java:288)
> >    at java.lang.Thread.run(Unknown Source)
> > Aug 28, 2009 9:15:16 AM com.bmc.mail.mapi.MAPINative getStore
> > SEVERE: MAPILogonEx Failed - Unable to login to MAPI
> > javax.mail.MessagingException: MAPILogonEx Failed - Unable to login to MAPI
> >    at com.bmc.mail.mapi.MAPINative.getStore(Native Method)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:145)
> >    at com.bmc.mail.mapi.MAPIStore.connect(MAPIStore.java:165)
> >    at
> > com.bmc.arsys.emaildaemon.ReceiverModule.initializeIncommingMailbox(ReceiverModule.java:1875)
> >    at 
> > com.bmc.arsys.emaildaemon.ReceiverModule.doWork(ReceiverModule.java:216)
> >    at
>
> ...
>
> read more »

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