Robert,

All of our applications are home grown.  Our folks have used Copy to New for 
too many years to disable it.  I have added workflow that does a Set Field to 
insure data integrity with Status, Create Date, Submitter, Resolved Date, 
Closed Date, and many other hidden fields that are used for various 
calculations.  So we now have a happy medium where they can use Copy to New and 
fields display data just as if it was created as a new record.

Dave 

-----Original Message-----
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Robert Dalton
Sent: Thursday, September 03, 2009 9:37 AM
To: arslist@ARSLIST.ORG
Subject: Copy to New - Disable or Use - Which do you Prefer?

Good Morning List,

A have a question which is not specific to any platform or version.

Just curious how others handle the "Copy to New" functionality that's been in 
the client User Tool for many years.

Do you prefer to create an active link which fires an error message to prevent 
people from using the copy to new functionality or do you let people use it???

In previous projects I worked on we always ran the error message preventing 
people from using it and then we created our own button, menu item, etc which 
performs an open window action and pushes only the fields we selected over 
instead.

Is this how you are dealing with this -OR- do you have any better ideas???

Thanks,

Robert Dalton

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