I've got more info about the issue: Finally, starting the ar server manually by the command line, I could connect to it using some of the clients (Developer, User, Data Import) with my Admin user.
I could get an API log of the server inicialization and the result is this: <API > <TID: 0000000640> <RPC ID: 0000000000> <Queue: Main > <Client-RPC: 000000 > <USER: > /* lun sep 07 2009 12:49:32.6090 */Registro de seguimiento de API -- ACTIVADO (AR Server 7.5.00 Build 200812291922) <API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:01.7810 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address <API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:01.7810 */-GEI OK <API > <TID: 0000001924> <RPC ID: 0000000001> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.7960 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000001924> <RPC ID: 0000000001> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.7960 */-GSI OK <API > <TID: 0000004064> <RPC ID: 0000000002> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.8120 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000004064> <RPC ID: 0000000002> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.8120 */-VER FAIL <API > <TID: 0000001924> <RPC ID: 0000000003> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:01.9530 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address <API > <TID: 0000001924> <RPC ID: 0000000003> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:01.9530 */-GEI OK <API > <TID: 0000004064> <RPC ID: 0000000004> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.9680 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000004064> <RPC ID: 0000000004> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.9680 */-GSI OK <API > <TID: 0000001924> <RPC ID: 0000000005> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.9840 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000001924> <RPC ID: 0000000005> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:01.9840 */-VER FAIL <API > <TID: 0000004064> <RPC ID: 0000000006> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:02.1400 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address <API > <TID: 0000004064> <RPC ID: 0000000006> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:02.1400 */-GEI OK <API > <TID: 0000001924> <RPC ID: 0000000007> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.1560 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000001924> <RPC ID: 0000000007> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.1560 */-GSI OK <API > <TID: 0000004064> <RPC ID: 0000000008> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.1710 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000004064> <RPC ID: 0000000008> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.1710 */-VER FAIL <API > <TID: 0000001924> <RPC ID: 0000000009> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:02.3120 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address <API > <TID: 0000001924> <RPC ID: 0000000009> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:02.3120 */-GEI OK <API > <TID: 0000004064> <RPC ID: 0000000010> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.3280 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000004064> <RPC ID: 0000000010> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.3280 */-GSI OK <API > <TID: 0000001924> <RPC ID: 0000000011> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.3430 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000001924> <RPC ID: 0000000011> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.3430 */-VER FAIL <API > <TID: 0000004064> <RPC ID: 0000000012> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:02.4840 */+GEI ARGetEncryptInfo -- as user from Unidentified Client (protocol 14) at IP address <API > <TID: 0000004064> <RPC ID: 0000000012> <Queue: Fast > <Client-RPC: 390620 > <USER: 10.8.7.141 > /* lun sep 07 2009 12:51:02.4840 */-GEI OK <API > <TID: 0000001924> <RPC ID: 0000000013> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.5000 */+GSI ARGetServerInfo -- as user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000001924> <RPC ID: 0000000013> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.5000 */-GSI OK <API > <TID: 0000004064> <RPC ID: 0000000014> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.5150 */+VER ARVerifyUser -- user Remedy Application Service from Application Command Dispatcher (protocol 14) at IP address 10.8.7.141 <API > <TID: 0000004064> <RPC ID: 0000000014> <Queue: Fast > <Client-RPC: 390620 > <USER: Remedy Application Service > /* lun sep 07 2009 12:51:02.5150 */-VER FAIL You can see that the "ARVerifyUser" call with the user "Remedy Application Service" (I think that is an internal user) fails, but i don't know why. ¿Any ideas? Regards, Miguel _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
