The last time I reviewed the documentation it is 6.3 to 7 to 7.1 to 7.5.
-----Original Message-----
From: Rick Cook <remedyr...@gmail.com>
To: arslist@ARSLIST.ORG
Sent: Mon, Sep 7, 2009 4:01 pm
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
Are you sure that going straight from 6.3 to 7.5 is allowed?
Rick
------------------------------------------------------------
From: Miguel Suarez Gomez
Date: Mon, 7 Sep 2009 22:57:34 +0200
To: <arslist@ARSLIST.ORG>
Subject: Re: Upgrading ARS 6.3 to 7.5 failed
**
I've got more info about the issue:
Finally, starting the ar server manually by the command line, I could
connect to it using some of the clients (Developer, User, Data Import)
with my Admin user.
I could get an API log of the server inicialization and the result is
this:
<API > <TID: 0000000640> <RPC ID: 0000000000> <Queue: Main >
<Client-RPC: 000000 >
<USER: > /* lun sep 07
2009 12:49:32.6090 */Registro de seguimiento de API -- ACTIVADO (AR
Server 7.5.00 Build 200812291922)
<API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 0 > /* lun sep 07 2009
12:51:01.7810 */+GEI ARGetEncryptInfo -- as user from Unidentified
Client (protocol 14) at IP address
<API > <TID: 0000004064> <RPC ID: 0000000000> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:01.7810 */-GEI OK
<API > <TID: 0000001924> <RPC ID: 0000000001> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.7960 */+GSI
ARGetServerInfo -- as user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000001924> <RPC ID: 0000000001> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.7960
*/-GSI OK
<API > <TID: 0000004064> <RPC ID: 0000000002> <Queue: Fast >
<Client-RPC: 390620 > <USER:
Remedy Application
Service > /* lun sep 07 2009 12:51:01.8120 */+VER
ARVerifyUser -- user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000004064> <RPC ID: 0000000002> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.8120
*/-VER FAIL
<API > <TID: 0000001924> <RPC ID: 0000000003> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:01.9530 */+GEI ARGetEncryptInfo -- as user from Unidentified
Client (protocol 14) at IP address
<API > <TID: 0000001924> <RPC ID: 0000000003> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:01.9530 */-GEI OK
<API > <TID: 0000004064> <RPC ID: 0000000004
<Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.9680 */+GSI
ARGetServerInfo -- as user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000004064> <RPC ID: 0000000004> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.9680
*/-GSI OK
<API > <TID: 0000001924> <RPC ID: 0000000005> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.9840 */+VER
ARVerifyUser -- user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000001924> <RPC ID: 0000000005> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:01.9840
*/-VER FAIL
<API > <TID: 0000004064> <RPC ID: 000
0000006> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:02.1400 */+GEI ARGetEncryptInfo -- as user from Unidentified
Client (protocol 14) at IP address
<API > <TID: 0000004064> <RPC ID: 0000000006> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:02.1400 */-GEI OK
<API > <TID: 0000001924> <RPC ID: 0000000007> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.1560 */+GSI
ARGetServerInfo -- as user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000001924> <RPC ID: 0000000007> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.1560
*/-GSI C2 OK
<API > <TID: 0000004064> <RPC ID: 0000000008> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.1710 */+VER
ARVerifyUser -- user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000004064> <RPC ID: 0000000008> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.1710
*/-VER FAIL
<API > <TID: 0000001924> <RPC ID: 0000000009> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:02.3120 */+GEI ARGetEncryptInfo -- as user from Unidentified
Client (protocol 14) at IP address
<API > <TID: 0000001924> <RPC ID: 0000000009> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141
> /* lun sep 07 2009
12:51:02.3120 */-GEI OK
<API > <TID: 0000004064> <RPC ID: 0000000010> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.3280 */+GSI
ARGetServerInfo -- as user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000004064> <RPC ID: 0000000010> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.3280
*/-GSI OK
<API > <TID: 0000001924> <RPC ID: 0000000011> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.3430 */+VER
ARVerifyUser -- user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000001924> <RPC ID: 0000000011> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service C2 > /* lun sep 07 2009 12:51:02.3430
*/-VER FAIL
<API > <TID: 0000004064> <RPC ID: 0000000012> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:02.4840 */+GEI ARGetEncryptInfo -- as user from Unidentified
Client (protocol 14) at IP address
<API > <TID: 0000004064> <RPC ID: 0000000012> <Queue: Fast >
<Client-RPC: 390620 > <USER:
10.8.7.141 > /* lun sep 07 2009
12:51:02.4840 */-GEI OK
<API > <TID: 0000001924> <RPC ID: 0000000013> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.5000 */+GSI
ARGetServerInfo -- as user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000001924> <RPC ID: 0000000013> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy
Application
Service > /* lun sep 07 2009 12:51:02.5000
*/-GSI OK
<API > <TID: 0000004064> <RPC ID: 0000000014> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.5150 */+VER
ARVerifyUser -- user Remedy Application Service from Application
Command Dispatcher (protocol 14) at IP address 10.8.7.141
<API > <TID: 0000004064> <RPC ID: 0000000014> <Queue: Fast >
<Client-RPC: 390620 > <USER: Remedy Application
Service > /* lun sep 07 2009 12:51:02.5150
*/-VER FAIL
You can see that the "ARVerifyUser" call with the user "Remedy
Application Service" (I think that is an internal user) fails, but i
don't know why.
¿Any ideas?
Regards,
Miguel _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the
Answers Are"_
_______________________________________________________________________________
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
