As per the BMC Product Support Policy mentioned: http://www.bmc.com/support/product-support-policy.html
Limited Support As a product enters a limited support phase, the following guidelines apply: * New enhancements will not be made to the version/release * Customer Support will direct customers to existing fixes/patches and workarounds applicable to the reported case * BMC Software will only develop fixes for problems of high technical impact or business exposure for the customer. The degree of impact and exposure and the consequent activities will be determined jointly by the customer and BMC Software representatives * Customer Support may direct customers to upgrade to a more current version/release of the product -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Begosh, Kevin Sent: Thursday, September 10, 2009 6:52 AM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** David, When you say 7.1 will have "Limited" support when 8 rolls out, do you have any documentation on what "Limited" means. I am on 7.1 right now and looking to upgrade to 7.5 but it might not get done by mid 2010. Thanks, Kevin Begosh, RSP 301-791-3540 Phone 240-291-2467 Cell From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Easter, David Sent: Wednesday, September 09, 2009 3:43 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** First off - this is where being very specific about Company, brand, product name and version is important. I posted a blog entry about this on BMC DN: http://communities.bmc.com/communities/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2009/01/21/company-brand-product-version---why-all-are-important-to-keep-straight Several BMC Remedy applications will soon be revisioning to a version of 7.6. For example, applications within the ITSM suite of products (Change Management, Asset Management, Service Desk) will be revisioning collectively as BMC Remedy ITSM 7.6. Other applications may also revision to a version 7.6 over the next several months. AR System is not revisioning to version 7.6 in that same time frame. AR System will remain at version 7.5.00 until the next major release - which is tentatively scheduled to occur in mid 2010. The tentative numbering for the next AR System release is 8.0.00. When AR System 8.0.00 releases, then AR System 7.0.01 would become unsupported. When AR System 8.0.00 releases, the supported AR System versions would then be 8.0.00, 7.5.00 and 7.1.00. 7.1.00 would be the C-2 release and thus be in "limited support" as per the BMC Product Support Policy. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of LJ Longwing Sent: Wednesday, September 09, 2009 2:28 PM To: arslist@ARSLIST.ORG Subject: Re: 7.5 or 7.6 ** Where are you seeing 7.6 info? ________________________________ From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard Richter Sent: Wednesday, September 09, 2009 3:05 PM To: arslist@ARSLIST.ORG Subject: 7.5 or 7.6 ** All, I am starting to see some info from BMC on 7.6. So I need to ask is 7.5 already being surpassed by 7.6 or are my old eyes playing tricks on me? If there is a 7.6, does that mean that support for 7.0.0 is now over? To all thanks, Howard -- Howard Richter Red Hat Certified Technician CompTIA Linux+ Certified ITIL Foundation Certified E-Mail = hbr4...@gmail.com<mailto:hbr4...@gmail.com> LinkedIn Profile = http://www.linkedin.com/in/hbr4270 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
